Industry
BPO
Streamline Outsourced Operations with AI Agents
Industry
BPO
Streamline Outsourced Operations with AI Agents
Industry
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Industry
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
AI That Can Handle it All
AI That Can Handle it All
Athena orchestrates high-volume operations, from qualifying leads to processing claims, all while operating with industry-centric knowledge. It can learn and adapt rapidly, and will even enforce SLAs automatically, all whilst providing continuous performance insights, to keep on top of various demands whilst maintaining high quality standards.
Athena orchestrates high-volume operations, from qualifying leads to processing claims, all while operating with industry-centric knowledge. It can learn and adapt rapidly, and will even enforce SLAs automatically, all whilst providing continuous performance insights, to keep on top of various demands whilst maintaining high quality standards.
AI Analytics
Monitors KPIs such as average handle time, customer satisfaction and SLA compliance in real time
AI Guru
Provides instant access to standard operating procedures and FAQs for agents and supervisors
AI Agent
Handles high volume enquiries across channels, freeing staff for complex tasks
AI Voice
Automates routine calls such as appointment reminders, payment collections and surveys
ASR
Transcribes calls for audit and training, improving accuracy and compliance
AI Analytics
Monitors KPIs such as average handle time, customer satisfaction and SLA compliance in real time
AI Guru
Provides instant access to standard operating procedures and FAQs for agents and supervisors
AI Agent
Handles high volume enquiries across channels, freeing staff for complex tasks
AI Voice
Automates routine calls such as appointment reminders, payment collections and surveys
ASR
Transcribes calls for audit and training, improving accuracy and compliance
AI Analytics
Monitors KPIs such as average handle time, CSAT, and SLA compliance.
AI Guru
Taps into FAQs and other knowledge documents to offer immediate agent support.
AI Agent
Handles high-volume enquiries across channels, optimising workforce delegation.
AI Voice
Automates routine calls such as appointment reminders, payment collections, and surveys.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
AI Analytics
Monitors KPIs such as average handle time, CSAT, and SLA compliance.
AI Guru
Taps into FAQs and other knowledge documents to offer immediate agent support.
AI Agent
Handles high-volume enquiries across channels, optimising workforce delegation.
AI Voice
Automates routine calls such as appointment reminders, payment collections, and surveys.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
