BPO Solutions

Deliver results to your clients

Speak to an expert

Anywhere, anytime, right away

With ConnexAI, you can provide superb, consistent omnichannel customer engagement from anywhere in the world – and do it affordably. Make your customer teams more efficient, handle more interactions in less time, gain real-time insights into your campaigns, and easily scale them to suit your needs.

Effective team management

Be reactive to changes with real-time reporting

Watch our video testimonial with Intelling’s Chief Commercial Officer, Craig Winnard, to learn how Connex:

 

  • Increased ROI for their clients through real-time reporting
  • Bridged complex customer journeys with omnichannel
  • Achieved compliance across strict governance requirements

Scalable

Take on more clients without upgrading

Handle more interactions, switch channels seamlessly, design campaigns that actually serve your clients’ every need, and scale them at will – and do it affordably.

Easy-to-use

Add new users without fuss

Our platform’s interface is so intuitive that advisors can learn to use it in less than a week. Give your customer teams the best tools to work with and reduce onboarding and training time.

Valuable insights

Make informed decisions

Gain a 360-degree, real time view of all your campaigns and each and every interaction. Recognize strengths and shortcomings and use these insights to design your campaigns.

A suite of tools for consistent delivery

Omni

Centralised hub for all customer data

Keyphrase Analysis

Discover which phrases are used the most

Athena Analytics

Dig deeper into reports and analytics with AI

IVR

Advanced and tailored customer journeys

Sentiment Analysis

Advanced AI driven sentiment analysis tools

Call Recording

Record, listen and mark calls with Quality

Call Transcripts

Convert calls to text with precise accuracy

Workforce

Organise your business with workforce management
Book a Demo

“Real-time reporting is the centre pin of business. Being able to look through a client’s lens at any point in the day and see how we’re performing, how we’re handling customer interactions, and what challenges we’re going through is key to success.”

Craig Winnard

Chief Commercial Officer

Want to know more?

If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!