Our Clients | Insurance

HomeShield Direct


Customer care at the core of business

HomeShield Direct is a leading provider of home appliance and kitchenware insurance in the United Kingdom. The company takes pride in dispatching expert engineers to wherever they are needed in the UK to repair or replace a wide variety of appliances for their customers..


As a family business that values great care and attention to detail, HomeShield Direct wanted to find a way to balance their rapid growth with the delivery of quality, reputable customer service. That’s when Connex came into the picture.








HomeShield Direct

More efficient and effective communications

Read about how Connex helped HomeShield Direct to:

  • Increase sales and improve connectivity
  • Achieve a 25% increase in agent performance
  • Decrease acquisition costs by up to 50% thanks to efficient use of data from valuable reporting

Read Testimonial

Scalable, flexible, effective campaigns

In a matter of days, Connex equipped HomeShield Direct with an omnichannel cloud customer engagement platform, the features of which addressed the company’s needs. 


Connex’s real-time, in depth reporting allowed HomeShield Direct to act faster in response to market trends and adjust their strategies; our campaign building features enabled the easy and flexible design run of multiple campaigns, tailored for specific teams. All of this was achieved after a quick setup and nothing more than a few days of training for HomeShield Direct’s agents.

“From the interface to the reporting suite, the customisable settings to the reduced wait times, we could only see improvements once switching to Connex.”

Liam West

HomeShield Direct





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