Knowledge

Knowledge is power

Take your support to the next level

At Connex, customer support is at the core of what we do. Knowledge has everything you need to create detailed knowledge base articles, handle customer queries with ease or build training guides.

 

Build a holistic suite of articles brimming with success tips to empower your customer base.

 

133%

Increase in workforce productivity

60%

Average increase in sales

99%

Of our clients would recommend us

36%

Increase in csat scores

Themes

Style your support system

Ensure great interactions with your brand at every customer touchpoint. Create a sense of authority and brand recognition by inputting your logo and brand assets on how-to guides and articles. With custom fields such as; RGB or HEX colour selections, drag-and-drop page builder settings and more your brand will become synonymous with great service.

Knowledge

Ticketing solutions

Looking for an easy approach to customer support? Connex’s Knowledge allows you to assign, group and update tickets with a couple of clicks. What’s more, when combined with our Omni AI solution, your business can gain insights into contact frequency and history for an in-depth view on all interactions.

Article Builder

Everything you need write in one place

Create a holistic suite of documentation on any subject; from how-to guides, FAQs and employee training manuals. Article building has never been easier with everything you need for self-service articles, plus the ability to customise with links and media.

"The support and integration tools have helped us apply technology and automation and see a reduction in call times, an improvement in the quality and better outcomes for the end client in the end."

Jeetesh Kathawaroo

Project Manager

Book your discovery session

See Connex in action

We’re so confident your team and your customers will love our Knowledge solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

Book a demo

Want to know more?

If you want to learn more about how Connex is captaining the customer engagement revolution, drop us a call or a message!

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