Our Clients | Finance

National Debt Advisors

Far-reaching and effective campaigns

“This year was the year that we really got Connex right,” reflects Sebastian Alexandersen, CEO of National Debt Advisors. NDA is a debt counselling company specialised in helping financially distressed people. Following the start of their collaboration with Connex, NDA experienced a massive increase in productivity, efficiency, and sales, and also won the National Best Debt Counselling award. 

 

Connex’s Omni AI platform made NDA’s campaigns more efficient, far-reaching, and effective. It integrated all customer communications into one hub, doubled average agent efficiency, and increased the company’s outbound call volume and conversion rates. 

National Debt Advisors

Faster speed to lead time

See how Connex helped leading debt counselling company National Debt Advisors to:

  • Maximise sales with our intelligent SQL dialler
  • Earn a National “Best Debt Counseling” award
  • Reduce their team’s man-hours by 50%

Control over all campaigns

“We want to spend less time calling the right people, more time calling the right people. Connex allows you to do that,” Sebastian Alexandersen explains. Connex’s automatic Dialler feature was crucial for this, as our platform allowed NDA to deploy large-scale, targeted SQL campaigns, which resulted in an exponential increase in sales. 

 

Our platform also provided NDA with real-time, actionable reporting on their campaigns and agents’ productivity, which now enable the company to constantly optimise and adjust their strategies to any circumstance. “The way that the Connex dashboards are put together in real-time, we can see what is going on at all times, which allows us to act faster if there are any errors in the process. This saves both time and money,” says Alexandersen.

Read Testimonial

“We get a response immediately, not a 2 hour turnaround; it's literally within a minute, and that for me is a game changer.”

Michaela Hogan

Chief Operations Officer

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