Our Clients | Insurance

Admiral Group

 

 

 

Real-time, actionable reporting

For Admiral, an international car insurance company with offices across the globe, actionable reporting is the cornerstone of their business. Due to a mutable market and the company’s international presence, each campaign is different, which makes real-time, live performance insights paramount. 

 

Admiral contacted Connex after a string of disappointments with previous CX providers. Following an immediate implementation, our platform resulted in a significant increase in lead generation, conversion rates, and agent efficiency for Admiral.

Admiral Group

Drastic sales increase

Discover how Admiral used the Connex platform to:

  • Increase sales by flexibly working on multiple campaigns
  • Gain full visibility of their sales teams’ productivity
  • Improve the efficiency of their customer advisors

 

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Valuable insights and better leads

“Life before Connex was tough,” says Donna Andrews, Dial Manager at Admiral. “We didn’t have any real-time reporting, so any problems we faced in a day we would always find out a day late.” But in a matter of days, Connex’s Omni AI platform changed everything.

Now, Admiral benefits from a real-time, 360-degree view of all their campaigns and agents’ performance. Managers and decision makers can see right through every challenge, recognise trends in the market right away, and flexibly design more effective and far-reaching customer campaigns, faster.

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“Since using Connex, we have seen an increase in our sales, and this is simply because we can see what our agents are doing, which has improved their efficiency.”

Donna Andrews

Admiral

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