ConnexAI Successfully Completes SOC 2 Type 2 Assessment
Tag: Customer Service
ConnexAI Passes ISO 27001 Audit With No Findings
ConnexAI achieves ISO 9001 recertification for fourth year
ConnexAI is proud to announce its recent successful re-certification for ISO 9001, with no non-conformities for the fourth year running. The achievement highlights our dedication to maintaining the highest standards in processes and procedures. ISO 9001 is the internationally recognised standard for quality management systems, providing a framework for organisations to establish, implement, monitor, and […] […]
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Contact Centre Evolution: CX Agents of the Future
Technological advancements are continuing to shape and improve the contact centre set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact centre agents. From contact centres to experience centres We’re seeing signs of this […] […]
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How Contact Centres can reduce Churn Rate
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
The Future of Speech Analytics
ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
ConnexAI achieves full ISO 9001 compliance for a second year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Why South Africa is leading outsourced CX delivery
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
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4 Features your contact centre needs to avoid annoying customers
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
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