Betting & Gaming Solutions

24/7 availability, your best bet for success

 

Increase customer loyalty with improved service

Bettors come in all different sizes and shapes, and they all have different preferences for how they want to contact you.

 

With omnichannel communication, your business can manage more interactions in less time, achieve positive outcomes for your customers, and raise CSAT ratings.

Make your customers glad that they bet on you.

 

Meeting customer demands

Betting services made simple

See how Connex enabled multi billion-pound gaming company Betway to:

 

  • Reduce resolution times exponentially and increase teams’ productivity
  • Utilise an omnichannel strategy to gain new customers from various demographics
  • Scale their CX capability to keep up with exponential growth while keeping costs low

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Why choose Connex

24/7 Support

24/7 Support

Provide unparalleled customer support with AI customer tools

Expert Strategy

Expert Strategy

Utilise customised reports to make informed decisions

Remain Competitive

Remain Competitive

Utilise market-leading CX features to stay ahead of your rivals

Athena AI

Support customers around the clock with Athena AI

  • Prompt your website visitors with AI Chat Bots and provide instant support
  • Ensure every interaction ends on a high note with AI Sentiment Analysis
  • Monitor trends in customer enquiries with Keyphrase Analysis from Athena AI

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"We’re set up in multiple territories across the globe, and we need a solution that allows us to scale with that growth. So omnichannel was the way to go.”

Morne Van Deventer

Head of Contact Centre

Want to know more?

If you want to learn more about how Connex is captaining the customer service revolution, drop us a call or a message!

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