5 Software Integrations to Upgrade Your Customer Experience

In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]

Read More… from 5 Software Integrations to Upgrade Your Customer Experience

4 Ways AI Will Reshape Customer Service

Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]

Read More… from 4 Ways AI Will Reshape Customer Service

Connex achieves ISO 9001 recertification for fourth year

Connex is proud to announce its recent successful re-certification for ISO 9001, with no non-conformities for the fourth year running. The achievement highlights our dedication to maintaining the highest standards in processes and procedures. ISO 9001 is the internationally recognised standard for quality management systems, providing a framework for organisations to establish, implement, monitor, and […] […]

Read More… from Connex achieves ISO 9001 recertification for fourth year

Customer Self-Service: Why You Need It in Your Business

Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]

Read More… from Customer Self-Service: Why You Need It in Your Business

The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies

Workforce AI is the process of ensuring employees are effectively utilised to achieve their personal goals as well as aligning them with the overall business KPIs. Taking the Star Wars universe as an example, we can compare the Workforce AI strategies employed by the Galactic Empire and the Rebel Alliance to understand how to effectively […] […]

Read More… from The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies

Data Science Talks: Customer Support – How AI is Reshaping the Industry

Connex recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialization: NLP, Speech […] […]

Read More… from Data Science Talks: Customer Support – How AI is Reshaping the Industry

Connex recognised as one of the Top 15 ‘Fastest Growing Tech Companies’

We are delighted to announce that Connex has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that Connex has been named among the fastest-growing tech companies, ranking at #13.   This placement follows another exceptional year of business growth […] […]

Read More… from Connex recognised as one of the Top 15 ‘Fastest Growing Tech Companies’

Celebrating Connex’s biggest year so far

Connex has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, our […] […]

Read More… from Celebrating Connex’s biggest year so far

Connex wins big at the Prolific North Tech Awards

Connex is proud to have won two awards at this year’s Prolific North Tech Awards, including ‘Cloud Technology Provider of the Year’ and ‘Tech Entrepreneur of the Year’ for CEO Nick Mealey. At this year’s ceremony, held in Manchester, Connex beat out tough competition from some of the UK’s biggest tech brands and leaders to […] […]

Read More… from Connex wins big at the Prolific North Tech Awards