ConnexAI Successfully Completes SOC 2 Type 2 Assessment
Category: Customer Engagement
Beyond Chatbots: Personalizing Customer Interactions with AI Agents
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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How the WhatsApp Business API is reshaping customer service
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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5 Software Integrations to Upgrade Your Customer Experience
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
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ConnexAI Passes ISO 27001 Audit With No Findings
4 Ways AI Will Reshape Customer Service
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
ConnexAI achieves ISO 9001 recertification for fourth year
ConnexAI is proud to announce its recent successful re-certification for ISO 9001, with no non-conformities for the fourth year running. The achievement highlights our dedication to maintaining the highest standards in processes and procedures. ISO 9001 is the internationally recognised standard for quality management systems, providing a framework for organisations to establish, implement, monitor, and […] […]
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Customer Self-Service: Why You Need It in Your Business
Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]
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5 signs it’s time to dump your customer experience provider
Facing a rough patch with your Customer Experience provider? You’re not the first one and won’t be the last. In today’s fast-paced, rapidly evolving customer engagement landscape, heartbreak happens all the time, and some customer-provider matches just aren’t meant to be, no matter how hard you try to make things work. It’s often difficult to […] […]
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Contact Centre Evolution: CX Agents of the Future
Technological advancements are continuing to shape and improve the contact centre set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact centre agents. From contact centres to experience centres We’re seeing signs of this […] […]
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