AI Archives - ConnexAI - South Africa

5 Software Integrations to Upgrade Your Customer Experience

Posted on 28 July 2023 by Sean Fielding

In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]

4 Ways AI Will Reshape Customer Service

Posted on 29 June 2023 by Guillermo Garcia

Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]

Data Science Talks: Customer Support – How AI is Reshaping the Industry

Posted on 2 May 2023 by Guillermo Garcia

ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialization: NLP, Speech […] […]

AI innovation: the gamechanger for customer engagement

Posted on 26 July 2022 by Sean Fielding

It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]

Contact Centre Automation – Why it’s easier than ever

Posted on 28 June 2022 by Sean Fielding

When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]