Sector
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Sector
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Sector
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Sector
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Smarter Conversations, Lower Operational Costs
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat and email. Trained on energy sector processes such as meter reading, outage updates and billing queries to provide responsive, multilingual support.
Billing Enquiries
Instantly handle billing questions, issue statements and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Smarter Conversations, Lower Operational Costs
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat and email. Trained on energy sector processes such as meter reading, outage updates and billing queries to provide responsive, multilingual support.
Billing Enquiries
Instantly handle billing questions, issue statements and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Smarter Conversations, Lower Operational Costs
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat and email. Trained on energy sector processes such as meter reading, outage updates and billing queries to provide responsive, multilingual support.
Billing Enquiries
Instantly handle billing questions, issue statements and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
AI That Powers Smarter Grids
AI That Powers Smarter Grids
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. ConnexAI handles balance queries, payment collection and plan adjustments in real time, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with instant AI-driven alerts and self-service updates. Whether through SMS, app or voice, ConnexAI ensures every user gets timely and accurate information.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys. ConnexAI adapts to their needs, ensuring they receive extra care with minimal wait time. Image Suggestion: UI of a support dashboard highlighting flagged vulnerable cases
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. ConnexAI handles balance queries, payment collection and plan adjustments in real time, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with instant AI-driven alerts and self-service updates. Whether through SMS, app or voice, ConnexAI ensures every user gets timely and accurate information.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys. ConnexAI adapts to their needs, ensuring they receive extra care with minimal wait time. Image Suggestion: UI of a support dashboard highlighting flagged vulnerable cases
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. ConnexAI handles balance queries, payment collection and plan adjustments in real time, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with instant AI-driven alerts and self-service updates. Whether through SMS, app or voice, ConnexAI ensures every user gets timely and accurate information.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys. ConnexAI adapts to their needs, ensuring they receive extra care with minimal wait time. Image Suggestion: UI of a support dashboard highlighting flagged vulnerable cases
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
AI-Driven Innovation Tailored for Enterprises
AI-Driven Innovation Tailored for Enterprises
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Energy & Utilities FAQs
How does AI Agent improve service for energy providers?
Can ConnexAI support both gas and electricity divisions?
Is ConnexAI secure and compliant with energy regulations?
Can ConnexAI detect vulnerable customers automatically?
How does AI Voice improve traditional IVR systems?
Can ConnexAI help reduce inbound contact volume during peak times?
Energy & Utilities FAQs
How does AI Agent improve service for energy providers?
Can ConnexAI support both gas and electricity divisions?
Is ConnexAI secure and compliant with energy regulations?
Can ConnexAI detect vulnerable customers automatically?
How does AI Voice improve traditional IVR systems?
Can ConnexAI help reduce inbound contact volume during peak times?
Energy & Utilities FAQs
How does AI Agent improve service for energy providers?
Can ConnexAI support both gas and electricity divisions?
Is ConnexAI secure and compliant with energy regulations?
Can ConnexAI detect vulnerable customers automatically?
How does AI Voice improve traditional IVR systems?
Can ConnexAI help reduce inbound contact volume during peak times?
Adaptable to Any Industry
Adaptable to Any Industry
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI