Clara makes analytics as easy as asking a question. Using natural language prompts, she delivers clear, timely insights and visualisations, meaning you can skip the spreadsheets and get straight to the answers, in the format you prefer.
Clara empowers you to generate custom charts, tables, and summaries in seconds - no manual input or third-party tools required. Visualise, bookmark, and export exactly what you need, all through simple, intuitive requests.
Clara remembers so you don’t have to. By accessing archived chat history, she can retrieve past analytics, merge them with the latest data, and deliver deeper, more accurate insights that come with easy navigation and reference points.
AI Analytics conveniently connects with your existing ConnexAI modules, allowing you to extract useful insights from interaction summaries without having to perform the analytical chore of interpreting meaning across multiple conversations.
Topic-based modelling allows you to group and segment interactions by similar characteristics, and specific time periods, promoting greater organisation and better understanding of your customer interaction data.
Athena AI gets to the heart of customer enquiries by listening and understanding implicit sentiment expressed through nuances like wording, cadence, intonation, and delivery.
Review the most popular keywords and phrases in your interactions to spot trends in customer issues and demands, allowing you to forecast and react quickly.
Allow AI Analytics to identify and classify the most important elements within conversations to transform unstructured data into actionable information. Utilize entity recognition insights to enhance data analysis, automate your processes, and deliver better customer experiences.
Never worry about security or compliance with accurate identification and removal of PII from AI Analytics, allowing you to generate and understand reports without the risk of critical client data being compromised.
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