A new era of quality assurance
Our cutting-edge AI quality assurance suite converts customer interactions into insightful data, valuable enhancements, and crucial performance reports.
Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.
All your channels in one location
Sentiment Analysis
Sentiment Analysis
Understanding customer sentiment is crucial for delivering exceptional service. Quality's Sentiment Analysis deciphers tone, intent, and emotional context in real-time, assisting businesses in gauging customer satisfaction, detecting issues early, and improving agent performance.
Understanding customer sentiment is crucial for delivering exceptional service. Quality's Sentiment Analysis deciphers tone, intent, and emotional context in real-time, assisting businesses in gauging customer satisfaction, detecting issues early, and improving agent performance.
Keyphrase Analysis
AI Quality's Keyphrase Analysis utilizes AI-driven NLP to draw key insights from customer interactions, automating quality assurance, compliance tracking, and performance monitoring. It reduces manual effort, identifies risks, and highlights customer concerns to improve efficiency and customer experience.
Keyword Analysis
Quality's Keyphrase Analysis utilizes AI-driven NLP to draw key insights from customer interactions, automating quality assurance, compliance tracking, and performance monitoring. It reduces manual effort, identifies risks, and highlights customer concerns to improve efficiency and customer experience.
Topic-Based Modeling
AI Quality's Topic-Based Modeling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimize customer engagement.
Topic-Based Modeling
Quality's Topic-Based Modeling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimize customer engagement.
Entity Recognition
Entity Recognition identifies and categorizes key elements in conversations, documents, and assessments to streamline data processing.
Entity Identification
Entity Recognition identifies and categorizes key elements in conversations, documents, and assessments to streamline data processing.
AI Grading
ConnexAI's quality engine enhances your data by automating repetitive tasks, identifying sentiment trends, and delivering preliminary assessments. For instance, an insurance provider might rely on Athena to identify compliance breaches in sales scripts, escalating flagged calls for detailed human review.
AI Grading
ConnexAI's quality engine enhances your data by automating repetitive tasks, identifying sentiment trends, and delivering preliminary assessments. For instance, an insurance provider might rely on Athena to identify compliance breaches in sales scripts, escalating flagged calls for detailed human review.
PII Identification and Redaction
AI Quality ensures the secure handling of sensitive data by identifying and redacting PII, protecting customer privacy while maintaining reporting accuracy.
PII Identification and Redaction
Quality ensures the secure handling of sensitive data by identifying and redacting PII, protecting customer privacy while maintaining reporting accuracy.
Performance Reports
AI Quality's reporting tools offer real-time insight into agent performance and campaign results. With user-friendly dashboards and comprehensive metrics, businesses can monitor key indicators and make data-driven decisions to improve quality assurance.
Performance Reports
Quality's reporting tools offer real-time insight into agent performance and campaign results. With user-friendly dashboards and comprehensive metrics, businesses can monitor key indicators and make data-driven decisions to improve quality assurance.
Scorecard Constructor
The Scorecard Builder is the cornerstone of Quality, allowing teams to design evaluation criteria that reflect organizational priorities. With its user-friendly drag-and-drop interface, businesses can create scorecards to assess everything from compliance to agent empathy.
Scorecard Constructor
The Scorecard Builder is the cornerstone of Quality, allowing teams to design evaluation criteria that reflect organizational priorities. With its user-friendly drag-and-drop interface, businesses can create scorecards to assess everything from compliance to agent empathy.
Standard Average Performance Outcomes
Standard Average Performance Outcomes
Discover Quality, ConnexAI’s innovative QA solution, is designed to deliver unmatched performance in quality management, ensuring precision, efficiency, and actionable insights.
Accelerated Data Insights
10x
10x
Decrease in Manual Reviews
Handling Time Reduced By
7x
7x
More Precise Quality Assurance
Reduction in Inbound Calls
5x
5x
Enhanced Issue Resolution
Quicker Resolution
3x
3x
Cost Savings
50%
50%
Adaptable to any sector
Adaptable to any sector
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Automatic Speech Recognition
Never Miss a Word
Athena AI, with an accuracy rate of 99%, can effortlessly scale to accommodate fluctuating call volumes without requiring extra staff. Efficiently manage your workforce during peak periods or in response to specific events or promotions that result in heightened call traffic.