A New Era of Quality Assurance
Our cutting-edge AI quality assurance suite converts customer interactions into insightful data, valuable enhancements, and crucial performance reports.
Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.
All your channels in one location
AI Quality connects seamlessly with Knowledge AI, letting you enrich Scorecards with contextual insights from your knowledge base. Effortlessly pull relevant content into Scorecard Builder to enhance clarity, improve AI assessments, and tailor Scorecards for ultra-precise evaluation.
Leverage Clara, ConnexAI’s powerful LLM, to build Scorecards through simple prompts. Whether creating full assessments or fine-tuning specific criteria, Clara speeds up the process and pulls in relevant Knowledge Sources, which ensures every Scorecard is thorough, accurate, and insight-driven.
Generate Custom Scorecards with Clara
Leverage Clara, ConnexAI’s powerful LLM, to build Scorecards through simple prompts. Whether creating full assessments or fine-tuning specific criteria, Clara speeds up the process and pulls in relevant Knowledge Sources, which ensures every Scorecard is thorough, accurate, and insight-driven.
'Increase clarity in Scorecards and foster accurate assessments with the AI Assessor node. Assign names and avatars to your AI Assessors to build trust, highlight changes in assessment criteria, and help teams easily identify and organise different marking responsibilities.
Personalise Your AI Assessors
'Increase clarity in Scorecards and foster accurate assessments with the AI Assessor node. Assign names and avatars to your AI Assessors to build trust, highlight changes in assessment criteria, and help teams easily identify and organise different marking responsibilities.
Keyphrase Analysis
AI Quality's Keyphrase Analysis uses AI-driven natural language processing to extract critical insights from customer interactions, automating quality assurance, compliance tracking, and performance monitoring. Reduce manual workloads, identify risks, and highlights customer concerns to easily improve efficiency and customer experience.
Keyword Analysis
Quality's Keyphrase Analysis utilizes AI-driven NLP to draw key insights from customer interactions, automating quality assurance, compliance tracking, and performance monitoring. It reduces manual effort, identifies risks, and highlights customer concerns to improve efficiency and customer experience.
Understanding customer sentiment is crucial for delivering exceptional service. AI Quality's Sentiment Analysis deciphers tone, intent, and emotional context in real-time, assisting businesses in gauging customer satisfaction, detecting issues early, and improving agent performance.
Understanding customer sentiment is crucial for delivering exceptional service. AI Quality's Sentiment Analysis deciphers tone, intent, and emotional context in real-time, assisting businesses in gauging customer satisfaction, detecting issues early, and improving agent performance.
Entity Recognition
Topic-Based Modeling
AI Quality's Topic-Based Modeling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimize customer engagement.
Topic-Based Modeling
Quality's Topic-Based Modeling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimize customer engagement.
PII Identification and Redaction
AI Quality ensures the secure handling of sensitive data by identifying and redacting PII, protecting customer privacy while maintaining reporting accuracy.
PII Identification and Redaction
Quality ensures the secure handling of sensitive data by identifying and redacting PII, protecting customer privacy while maintaining reporting accuracy.
Performance Reports
AI Quality's reporting tools offer real-time insight into agent performance and campaign results. With user-friendly dashboards and comprehensive metrics, businesses can monitor key indicators and make data-driven decisions to improve quality assurance.
Performance Reports
Quality's reporting tools offer real-time insight into agent performance and campaign results. With user-friendly dashboards and comprehensive metrics, businesses can monitor key indicators and make data-driven decisions to improve quality assurance.
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
10x
10x
Faster Data Insights
7x
Reductions in Manual Reviews
5x
More Accurate Quality Analysis
3x
Improved Issue Resolution
50%
Cost Savings
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
10x
10x
Faster Data Insights
7x
Reductions in Manual Reviews
5x
More Accurate Quality Analysis
3x
Improved Issue Resolution
50%
Cost Savings
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
10x
10x
Faster Data Insights
7x
Reductions in Manual Reviews
5x
More Accurate Quality Analysis
3x
Improved Issue Resolution
50%
Cost Savings
Adaptable to any sector
Adaptable to any sector
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Automatic Speech Recognition
Never Miss a Word
Athena AI, with an accuracy rate of 99%, can effortlessly scale to accommodate fluctuating call volumes without requiring extra staff. Efficiently manage your workforce during peak periods or in response to specific events or promotions that result in heightened call traffic.