AI Quality connects seamlessly with Knowledge AI, letting you enrich Scorecards with contextual insights from your knowledge base. Effortlessly pull relevant content into Scorecard Builder to enhance clarity, improve AI assessments, and tailor Scorecards for ultra-precise evaluation.
Leverage Clara, ConnexAI’s powerful LLM, to build Scorecards through simple prompts. Whether creating full assessments or fine-tuning specific criteria, Clara speeds up the process and pulls in relevant Knowledge Sources, which ensures every Scorecard is thorough, accurate, and insight-driven.
'Increase clarity in Scorecards and foster accurate assessments with the AI Assessor node. Assign names and avatars to your AI Assessors to build trust, highlight changes in assessment criteria, and help teams easily identify and organise different marking responsibilities.
AI Quality's Keyphrase Analysis uses AI-driven natural language processing to extract critical insights from customer interactions, automating quality assurance, compliance tracking, and performance monitoring. Reduce manual workloads, identify risks, and highlights customer concerns to easily improve efficiency and customer experience.
AI Quality's Topic-Based Modeling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimize customer engagement.
AI Quality ensures the secure handling of sensitive data by identifying and redacting PII, protecting customer privacy while maintaining reporting accuracy.
AI Quality's reporting tools offer real-time insight into agent performance and campaign results. With user-friendly dashboards and comprehensive metrics, businesses can monitor key indicators and make data-driven decisions to improve quality assurance.
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