AI Analytics
AI Data-Driven Insights
Award-Winning Agentic AI
Award-Winning Agentic AI
Ground-breaking conversational and agentic AI technology that revolutionizes your customer experience
Ground-breaking conversational and agentic AI technology that revolutionizes your customer experience
Ground-breaking conversational and agentic AI technology that revolutionizes your customer experience
AI Agent Features
AI Agent Features
Agentic Goal Pursuit
AI Agents designed to operate with confidence and independence, working towards predefined goals.
Language Adaptability
Engage in natural conversations across multiple languages, with AI trained to address regional nuances.
System Integration
Directly interact with CRMs, knowledge bases, and internal tools to complete real tasks.
Context Awareness
Understand user intent, recall past interactions, and adapt responses on the fly.
Secure Knowledge Access
Ensure efficiency and compliance with accurate answers powered by knowledge sources.
Persona Control
Customise the Agent’s tone, behaviour, and language to match your brand and audience.
Cross-Channel Orchestration
Operate across chat, voice, and digital channels with seamless experience continuity.
Enterprise-Scale Deployment
Deploy thousands of AI Agents across your business to automate at scale and speed.
Automate your business
Automate your business
Explore AI Agent, ConnexAI's cutting-edge conversational and generative AI chatbot.
Explore AI Agent, ConnexAI's cutting-edge conversational and generative AI chatbot.
Alexander
AI Agent - Professional
Michael
AI Agent - Authoritative
Aria
AI Agent - Professional
Kyle
AI Agent - Empathetic
Alexander - AI Agent
Friendly
Clear
English (US)
Presentation
Low
High
Speed
Slow
Fast
Intonation
Low
High
Stability
Variable
Stable
Alexander
AI Agent - Professional
Presentation
Low
High
Speed
Slow
Fast
Alexander
AI Agent - Professional
Michael
AI Agent - Authoritative
Aria
AI Agent - Professional
Kyle
AI Agent - Empathetic
Alexander - AI Agent
Friendly
Clear
English (US)
Presentation
Low
High
Speed
Slow
Fast
Intonation
Low
High
Stability
Variable
Stable
Build Finely Tuned Agentic Journeys
Build Finely Tuned Agentic Journeys
Design intelligent, adaptable conversational journeys using Agentic AI. Deliver fast, autonomous resolutions; Athena empowers you to create seamless, multi-agent flows that anticipate customer needs, automate task handling, and minimize the need for human intervention.
Create Goal-Orientated AI Agents
Use Generative Parameters to build purpose-driven AI Agents tailored to specific tasks. Whether it’s handling sensitive interactions with empathy or upselling with confidence, Athena lets you define how each agent behaves - ensuring clarity, consistency, and precision in every customer engagement.
Topic-based modeling
Topic-based modeling enables you to group and segment interactions by similar characteristics and specific time periods, fostering greater organization and a better understanding of your customer interaction data.
Create a Diverse Array of AI Agents
Design specialized AI Agents for specific roles across your operation - each tailored with the right knowledge, tone, and behaviour. Whether diagnosing issues or providing branded greetings, Agentic AI gives you the flexibility to deploy the right agent, with the right voice and the right training for the task, ensuring results across your operations.
Sentiment Analysis
Athena AI evaluates customer sentiment to help you understand what is at the core of customer satisfaction.
Personify and Customize
Bring your AI Agents to life with unique names, avatars, and voices that reflect your brand. Choose from prebuilt personalities or tailor traits to fit specific use cases - ensuring each interaction feels intentional, on-brand, and clearly defined.
Keyword analysis
Examine the most popular keywords and phrases in your interactions to identify industry trends and comprehend the significance of your conversations.
Customize AI Agents with Tailored Voices
Give each AI Agent a distinct voice that resonates with your audience. With Agentic AI, you can choose from prebuilt options or fine-tune pitch, speed, and tone - ensuring your agents communicate naturally, build better rapport, and stay true to your brand identity.
Entity identification
Allow AI Analytics to identify and classify the most important elements within conversations to transform unstructured data into actionable information. Utilize entity recognition insights to enhance data analysis, automate your processes, and deliver better customer experiences.
Commission Your AI Agents with Knowledge Sources
Equip your AI Agents with tailored Knowledge Sources to instil a level of confidence and context that leads to expert enquiry-handling. The more information you supply an AI Agent with, the more it will learn and improve, creating self-sufficiency and reducing the need for human input.
Create Focused Agentic Projects
Design tailored Agentic Projects that align the right AI Agents to the right tasks. With goal-oriented, adaptable agents, you can confidently manage diverse scenarios across operational areas for optimal outcomes.
AI Agent Types Comparison
Feature
Intent-Based AI Agent
Generative AI Agent
Agentic AI
Primary Function
Matches input to pre-set responses or flows
Generates human-like responses from prompts
Matches input to pre-set responses or flows
Technology Core
NLP + rule-based systems
Large Language Models (LLMs)
LLMs + memory + planning + reasoning
Workflow Structure
Static, predefined
Flexible, conversational
Dynamic, adaptive, multi-step
Context Awareness
Minimal (single turn)
Moderate (within conversation)
High (persistent memory, external data)
Memory
None
Short-term (chat session only)
Long-term and short-term memory
Reasoning Capability
None or basic logic
Some implicit reasoning
Explicit multi-step reasoning and decision-making
Autonomy
None
Low (reactive only)
High (proactive and self-directed)
Tool Use
None or limited (APIs triggered manually)
Limited (e.g. RAG-based lookups)
Full access to APIs, KBs, databases, analytics tools
Personalization
Static and rules-based
Textual personalisation
Behavioral and contextual personalization
What an AI Agent Can Do for You
What an AI Agent Can Do for You
From smarter conversations to deeper insights - discover how Athena transforms every customer interaction.
From smarter conversations to deeper insights - discover how Athena transforms every customer interaction.
Track every interaction
Monitor every conversation across chat, voice, email, and social with real-time insights on sentiment and behavior.
Engage at scale
Athena handles high conversation volumes 24/7, delivering fast, consistent responses while freeing up your human teams.
Generate insights
Athena reveals customer trends, top issues, and satisfaction levels. Make faster, smarter decisions backed by high quality insights.
Multilingual Agentic AI conversations
Deliver consistent, multilingual experiences with AI that adapts to tone, language, and brand voice.
Convert high-intent users
Spot and act on buying signals with smart routing and automated prompts that drive conversions.
Revive inactive leads
Athena reactivates dormant contacts with customized, data-driven outreach. Keep your pipeline active without the manual lift.
AI-Driven Innovation Tailored for Enterprises
AI-Driven Innovation Tailored for Enterprises
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Marketplace
Discover how ConnexAI integrates with your existing technology stack
At ConnexAI, we have made it our mission to make integrating our platform as user-friendly as possible. Choose from hundreds of popular apps in our Marketplace.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
AI Agent Frequently Asked Questions
AI Agent Frequently Asked Questions
What is Agentic AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
What is Agentic AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
What is Agentic AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
Adaptable to Any Industry
Adaptable to Any Industry
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
