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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
Its World Telecommunications day- ConnexAI looks at how to enhance your revenue and improve productivity in the workplace. […]
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from ConnexAI achieves full ISO 9001 compliance for a second year
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
Read More… from Why South Africa is leading outsourced CX delivery
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
Read More… from Removing the ‘Artificial’ from Contact Centre AI
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
Read More… from Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
Shaping the Future of Customer Experience.
