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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
Read More… from AI innovation: the gamechanger for customer engagement
For the fourth year, ConnexAI has ranked in the ‘Top 100 Fastest Growing Tech Companies’ at the 2022 Northern Tech Awards, jumping from 13th place in 2021 to 6th place in 2022. The Northern Tech Awards, presented by GP Bullhound on Thursday, the 16th of June 2022 at Manchester’s Albert Hall, celebrated the success […] […]
Read More… from ConnexAI jumps to 6th in Fastest Growing Tech Companies list
According to study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone customer […] […]
Read More… from 3 Ways to bust through more calls in less time
17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the ageing of the global population becoming […] […]
Read More… from WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI Celebrates our Mums in Tech this Mother’s Day
This week is Data Privacy Week, which aims to raise awareness and promote privacy and data protection best practices for businesses, as well as educate individuals on how to manage personal information and keep it secure. At ConnexAI, data protection is of paramount importance for our software and for our customers, who work across the […] […]
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI Named ‘Innovation’ Winner at Northern Tech Awards
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from ConnexAI chosen as AI Finalist at Cloud Excellence Awards 2021
ConnexAI is thrilled to have achieved recertification for ISO27001 standards. […]
Read More… from ConnexAI Achieves recertification for ISO27001
The brilliant women of ConnexAI discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career. […]
Read More… from Women in Science Day: Connex’s leading women share their STEM career advice
Shaping the Future of Customer Experience.
