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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
Read More… from How software solutions can assist mental wellbeing in the CX workplace
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from ConnexAI achieves full ISO 9001 compliance for a second year
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
Read More… from Why South Africa is leading outsourced CX delivery
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
Read More… from Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact centre needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
Read More… from How you can support flexible working with the right tech
Shaping the Future of Customer Experience.
