How contact centre AI can increase team efficiency during peak times of traffic
Category: Customer Engagement Platform
4 customer service agent frustrations that omnichannel can solve
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
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Why PCI-DSS Is becoming invaluable to the future of our economy
Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic.
Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19. […]
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Stay connected during COVID-19 with Connex’s home working solution
Following the ongoing health concerns surrounding the Coronavirus, ConnexAI would like to offer our help to support your business and any strategic continuity plans you may have during this time. […]
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How to drive team efficiencies when remote working
As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers. […]
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How you can support flexible working with the right tech
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
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8 things to look out for when choosing a customer engagement platform
A complete checklist to ensure you select the perfect Customer Engagement Platform for your business.
The ConnexAI tech’perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.
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