Author: Sean Fielding

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Posts by Sean Fielding

AI innovation: the gamechanger for customer engagement

Posted on by Sean Fielding

It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]

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Contact Centre Automation – Why it’s easier than ever

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When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]

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Celebrating Dads at ConnexAI this Father’s Day

Posted on by Sean Fielding

Sunday 19th June 2022 marks Father’s Day across much of the globe. We recognise that the technology industry has to date been largely male dominated, which means there are countless fathers pushing technological boundaries to improve the way forward for not only the benefit of the larger global population, but for the future of their […] […]

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ConnexAI jumps to 6th in Fastest Growing Tech Companies list

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For the fourth year, ConnexAI has ranked in the ‘Top 100 Fastest Growing Tech Companies’ at the 2022 Northern Tech Awards, jumping from 13th place in 2021 to 6th place in 2022.   The Northern Tech Awards, presented by GP Bullhound on Thursday, the 16th of June 2022 at Manchester’s Albert Hall, celebrated the success […] […]

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3 Ways to bust through more calls in less time

Posted on by Sean Fielding

According to study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent Consumer Reports study also found: • 57% of people had been so frustrated with phone customer […] […]

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WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology

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17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the ageing of the global population becoming […] […]

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Boosting CSAT scores by responding to customers more quickly

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Attracting the best CX agents for your customer teams

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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3 reasons to embrace agent coaching tech in contact centres

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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