ConnexAI Successfully Completes SOC 2 Type 2 Assessment
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Author: Sean Fielding
Posts by Sean Fielding
5 Software Integrations to Upgrade Your Customer Experience
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
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ConnexAI Passes ISO 27001 Audit With No Findings
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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4 Ways AI Will Reshape Customer Service
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
ConnexAI achieves ISO 9001 recertification for fourth year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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ConnexAI recognised as one of the Top 15 ‘Fastest Growing Tech Companies’
We are delighted to announce that ConnexAI has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that ConnexAI has been named among the fastest-growing tech companies, ranking at #13. This placement follows another exceptional year of business growth […] […]
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Celebrating Connex’s biggest year so far
ConnexAI has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, our […] […]
ConnexAI wins big at the Prolific North Tech Awards
ConnexAI is proud to have won two awards at this year’s Prolific North Tech Awards, including ‘Cloud Technology Provider of the Year’ and ‘Tech Entrepreneur of the Year’ for CEO Nick Mealey. At this year’s ceremony, held in Manchester, ConnexAI beat out tough competition from some of the UK’s biggest tech brands and leaders to […] […]
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ConnexAI completes $103M fundraising round
ConnexAI has raised over $103 million (£93 million) for a minority equity stake from investors including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick Mealey […] […]
Contact Centre Evolution: CX Agents of the Future
Technological advancements are continuing to shape and improve the contact centre set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact centre agents. From contact centres to experience centres We’re seeing signs of this […] […]
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