Our Clients | Healthcare

Optegra

Reliable patient communications

Optegra International is the UK’s leading eye healthcare provider, with around 30 clinics across the UK and Europe and a history of supporting and collaborating with the NHS.

 

It’s almost been 10 years since Optegra decided to pair up with ConnexAI to grant patients outstanding levels of service and care. The results of this collaboration speak for themselves: Optegra has seen a rapid and unstoppable growth, an increase in agent productivity and customer satisfaction levels, and maximised conversion rates. 

Optegra

Providing effective communication for patients

See how ConnexAI helped Optegra, the UK’s leading eye healthcare provider, to:

  • Increase agents’ productivity by 20% thanks to detailed, real-time, AI-powered reporting.
  • Improve customer satisfaction levels by 15%.
  • Increase conversion rates.

Catering to patients’ needs

A key part of ConnexAI and Optegra’s successful collaboration has been the capacity granted by our platform to cater to patients’ communication preferences. 

 

Thanks to ConnexAI, Optegra is able to respond to patients’ queries promptly on any channel, expanding their reach to younger demographics as well as their CSAT scores. “Patient satisfaction is the most important measure of success, and we have seen our business grow and our reputation increase as we were supported by Connex,” says Ian Bateman, Head of Customer Engagement at Optegra.

 
Read Testimonial

"At the end of the day, it’s all about the patients, how we can serve them. I think all of the services that we leverage from ConnexAI help us understand how we can optimise and improve."

Ola Spencer

Optegra

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