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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Using Connex’s Omni customer engagement platform, your legal teams can combine all communications into one secure, user-friendly hub. Make communications easier and faster, increase availability, attract more clients, and eliminate all unnecessary paperwork with our comprehensive suite of tools.
Interact with your clients over the channel of their choice, from email or phone call to SMS or even social media, live chat, or WhatsApp. Increase your availability, respond to client issues more quickly, and draw in new customers.
Our platform will also provide you with a comprehensive view of your clients’ history, details, and interactions, regardless of the channel. Speed up the process of gathering information and handle your clients more effectively.
Realise the paperless dream and stop sifting through all those mountains of documents. Digitally store all the pertinent documents and send them to your clients through the channel of their choice. Easily create and send forms with our Form feature.
As a part of our commitment to deliver the highest levels of security and effective data protection for our clients, our platform is subject to regular, thorough auditing. To keep your company in compliance at all times, our platform adheres to industry best practices, and pertinent international standards.
Automate processes, tasks, and information flow at all stages.
View previous conversation history and notes during customer interactions
Provide notifications or information to staff and customers
Instantly route callers to the right department or account manager
Create invoices, agreements, and contracts during interactions.
Organise your staff shift patterns with workforce management tools
Encourage friendly competition across teams and improve their productivity
Analyse emotions during every interaction and use insights to coach employees.
You want to make sure your clients are going to the right places. Create your own bespoke IVR with comprehensive routing capabilities.
If you want to learn more about how ConnexAI can help your law firm or legal department, drop us a call or a message!
Shaping the Future of Customer Experience.
