Adamson Ahdoot LLP is a premier Los Angeles law firm specializing in catastrophic personal injury cases, from serious motor vehicle accidents to intricate premises liability claims. In the competitive California market, the firm distinguishes itself by blending seasoned legal expertise with a modern, client-first approach. Its mission is to deliver justice and life-changing results through fast, accessible, and high-quality representation. The firm’s growth has been driven by its ability to connect with clients swiftly and effectively, all while upholding the highest standards of quality and compliance.

However, this growth presented many challenges. Client intake, the lifeblood of the practice, was being held back by outdated systems. The firm's response times lagged at 20–30 minutes, outbound calls were limited, and valuable leads slipped through the cracks. After-hours questions went unanswered, multilingual clients faced communication barriers, and compliance became increasingly difficult to manage at scale.

Depending solely on human staff turned these challenges from costly to unsustainable. To stay competitive, Adamson Ahdoot required more than incremental fixes. They needed a scalable, AI-powered solution to transform intake, boost engagement, and safeguard compliance. That’s when they turned to ConnexAI.

How Agentic AI Nearly Doubled Adamson Ahdoot's Conversion Rates

ConnexAI’s AI Agents transformed Adamson Ahdoot’s intake operations, handling overflow calls with precision, identifying client intent, and passing structured data directly to live agents. With 24/7 availability, the firm eliminated staffing gaps and ensured consistent quality around the clock, driving immediate results.

"ConnexAI has led us directly to conversion rates that we previously couldn't achieve," summarizes John D, CTO at Adamson Ahdoot. "Before, we were floating around 3% on conversion rate, and now we're at 4 to 5%," adds Alan Ahdoot, Founder and Partner. "It's almost double, so it's a significant increase in conversion rate. I would estimate that right now we're signing up anywhere between 20 to 25 extra cases a month thanks to ConnexAI. That by itself represents additional revenue way into the six figures."

Speed-to-lead also improved dramatically for the firm; where response times once lagged at up to 30 minutes, new leads are now engaged in under a minute. Outbound automation proved equally powerful, scaling monthly outbound calls from 5,000 to 30,000 and ensuring more potential clients are reached faster.

Beyond speed and scale, ConnexAI elevated quality and compliance, centralizing knowledge and ensuring AI Agents follow strict guidelines without deviation. Combined with ConnexAI’s multilingual AI Voice, which detects and adapts to a caller’s language instantly, Adamson Ahdoot can now engage California’s diverse population with seamless, human-like conversations in multiple languages, reinforcing authenticity and trust while maintaining consistency across every client interaction.

"The AI voice and how natural it sounded when we first started using Connex was really what set Connex apart from a lot of the other call center solutions," says Adhoot. "It just sounds so much more natural. It sounds so much more authentic. We are able to replicate a lot of natural human idiosyncrasies or cadences in natural language conversations, and it's something that you can also add to the AI agent's instructions."