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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Whether you’re looking to update your software-as-a-service (SaaS) contact centre solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]
Read More… from Eliminating the pain of implementing new contact centre solutions
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 5 Common Contact Centre Fears + How Agents can overcome them
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Creating CX platforms for a diverse and inclusive workforce
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
Read More… from How you can support flexible working with the right tech
Shaping the Future of Customer Experience.
