ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
The Future of Speech Analytics
Tag: Customer Engagement
Utilising AI for Workforce
ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
How Kenya can utilize CX Technology to advance its economy
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
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The Evolution of Telecommunications
Its World Telecommunications day- ConnexAI looks at how to enhance your revenue and improve productivity in the workplace. […]
ConnexAI achieves full ISO 9001 compliance for a second year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Why South Africa is leading outsourced CX delivery
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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Removing the ‘Artificial’ from Contact Centre AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
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How consumer rights are changing customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
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Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
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4 Features your contact centre needs to avoid annoying customers
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
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