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Impact performance in days with call centre AI

NEXT GEN CALL CENTRE SAAS

Improve agent performance in days with call centre AI

Empower your agents daily to increase: resolution outcomes, call volumes & tangible business revenue in days

Omni AI Messaging AI & Automation Workforce Optimisation

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A selection of clients who’ve recently switched

Create unstoppable sales and customer service teams


CONNECT MORE, ENGAGE MORE, SELL MORE

Create unstoppable sales and customer service teams

Drive and optimise performance across every aspect of your business from sales, customer service, agent engagement, operations and more with our feature rich platform:

( click features to find out more )

Omni AI Call Centres
Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI Automation
Intuitive automation that enagages users, impacts actions and resolves problems with AI by creating remarkable users journeys.

Workflow management
Integrate the tools your teams love with ease and dramatically increase workforce efficiencies utilising AI work flows which can be deployed at scale.

Analytics
Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

The future of customer engagement

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Scalable workflow automation


TRANSFORM YOUR INTERACTIONS IN THE CLOUD

Scalable workflow automation

Create meaningful interactions across all your engagement channels to reshape your day to day user journeys and benefit everything from your team s productivity, to your bottom line.

Drive performance with AI & Automation

THE BRAIN OF CONNEX ONE

Athena AI

Our propriety AI system Athena AI coupled with the Connex platform will revolutionise the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more.

Our propriety AI system Athena AI coupled with the Connex platform will revolutionise the way you interact with customers through next gen speech analytics, sales AI, Live Chat and more.

Next Generation Gamify

ENGAGE AGENTS LIKE NEVER BEFORE

Next Generation Gamify

Empower and incentivise your agents to raise performance through friendly competition based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex’s innovative gamification suite of tools

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact centre workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

We put our customers first

Don’t just take our word for it, discover what our customers have to say about the Connex Platform.

What are you waiting for?

Start driving significant performance increases in days: Request a demo

Free 24/7 support included
No set-up costs Free training & hosting
3 years free call recording storage
fast go-live implementation