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Connex and Difference announce a strategic partnership

By Kayleigh Reid

Published 18 December 2019

Connex celebrates a landmark reseller partnership with Difference corporation on UK Contact Centres and outbound sales teams.

Connex, a UK market leader in dialler and cloud contact centre management software, and Difference Corporation Ltd, today announced a formal partnership. The collaboration will see Difference resell the SaaS Connex platform to their 200 customers and prospects as a refreshing option to existing solutions.

Trevor Geraghty, Matt Simpson and Adam Hart announce a new Difference – Connex one reseller partnership

Connex’s Omni AI solution offers Difference customers more features, greater value and an attractive, simple to use interface. Flexible omnichannel functionality enables users to engage intelligently with customers through voice, chat, email social and SMS. Connex CCaaS solution is used by over 650 companies across 5 continents processing, over 14 million interactions daily. For call centres and companies that want to improve outbound sales, the Connex dialler demonstrates a 25% uplift in sales in the first 4 weeks through a combination of better data management, gamification and easy to use agent interface.

“We are delighted to welcome Difference, a Firstcom Europe company, to the Connex partner community. Difference have a rich heritage in contact centre & diallers, and are much loved by their 200 customers in Scotland and the rest of Europe.” said Adam Hart, Head of Channel at Connex.

“We looked at a few options but Connex stood out as a compelling vendor for us. They are UK based with their own IP, supported out of Manchester with a 24/7 helpdesk. The functionality and roadmap look amazing and we feel completely confident that they can support our growth plans.” Trevor Geraghty – Difference Corporation Director.

For more information about Connex – Get in touch today or call 0161 850 9877

Visit https://www.differencecorp.com to learn more about what Difference can do.

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