Sector
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Sector
Telecoms
Scale Customer Support and Sales with Intelligent AI Agents
Sector
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Sector
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Smarter Service, Greater Coverage
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages and upgrades. Handle calls, chat and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed with automated service status alerts and restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Smarter Service, Greater Coverage
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages and upgrades. Handle calls, chat and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed with automated service status alerts and restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Smarter Service, Greater Coverage
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages and upgrades. Handle calls, chat and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed with automated service status alerts and restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
AI That Keeps You Connected
AI That Keeps You Connected
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
AI-Powered Plan Management
Let customers explore, compare and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage notifications and automated troubleshooting tools. ConnexAI updates customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. ConnexAI answers routine questions instantly, captures leads after-hours and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage notifications and automated troubleshooting tools. ConnexAI updates customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. ConnexAI answers routine questions instantly, captures leads after-hours and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage notifications and automated troubleshooting tools. ConnexAI updates customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. ConnexAI answers routine questions instantly, captures leads after-hours and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
AI-Driven Innovation Tailored for Enterprises
AI-Driven Innovation Tailored for Enterprises
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
Is ConnexAI compliant with telecom regulations?
Can it integrate with our current CRM and ticketing tools?
How does it handle service outages and emergencies?
Does ConnexAI support regional dialects and language preferences?
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
Is ConnexAI compliant with telecom regulations?
Can it integrate with our current CRM and ticketing tools?
How does it handle service outages and emergencies?
Does ConnexAI support regional dialects and language preferences?
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
Is ConnexAI compliant with telecom regulations?
Can it integrate with our current CRM and ticketing tools?
How does it handle service outages and emergencies?
Does ConnexAI support regional dialects and language preferences?
Adaptable to Any Industry
Adaptable to Any Industry
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI