Sector
Call Centre
Enhance Support Operations with AI-Powered Conversations
Sector
Call Centre
Enhance Support Operations with AI-Powered Conversations
Sector
Call Centre
Enhance Support Operations with AI-Powered Conversations
Sector
Call Centre
Enhance Support Operations with AI-Powered Conversations
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with contextually trained AI Gurus that provide immediate agent assistance.
Queue Management
Automatically update callers on wait times, queue position, and estimated callback windows.
Multi-Language Support
Build connection by engaging customers in their preferred language.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request automated callbacks, reducing queuing bottlenecks.
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with contextually trained AI Gurus that provide immediate agent assistance.
Queue Management
Automatically update callers on wait times, queue position, and estimated callback windows.
Multi-Language Support
Build connection by engaging customers in their preferred language.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request automated callbacks, reducing queuing bottlenecks.
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with contextually trained AI Gurus that provide immediate agent assistance.
Queue Management
Automatically update callers on wait times, queue position, and estimated callback windows.
Multi-Language Support
Build connection by engaging customers in their preferred language.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request automated callbacks, reducing queuing bottlenecks.
AI That Listens and Learns
AI That Listens and Learns
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows, and accurate answers during live calls. Athena can boost agent efficacy by handling onboarding and offering faster answers to queries. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside of business hours using AI Agents that handle enquiries with authenticity and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points, and service gaps. Use AI insights to coach agents, ultimately increasing first-call resolution and improving customer satisfaction. Advanced analytics also help you make data-driven decisions quickly and accurately.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows, and accurate answers during live calls. Athena can boost agent efficacy by handling onboarding and offering faster answers to queries. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside of business hours using AI Agents that handle enquiries with authenticity and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points, and service gaps. Use AI insights to coach agents, ultimately increasing first-call resolution and improving customer satisfaction. Advanced analytics also help you make data-driven decisions quickly and accurately.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows, and accurate answers during live calls. Athena can boost agent efficacy by handling onboarding and offering faster answers to queries. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside of business hours using AI Agents that handle enquiries with authenticity and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points, and service gaps. Use AI insights to coach agents, ultimately increasing first-call resolution and improving customer satisfaction. Advanced analytics also help you make data-driven decisions quickly and accurately.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
AI-Driven Innovation Tailored for Enterprises
AI-Driven Innovation Tailored for Enterprises
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Call Centre FAQs
How can AI Agent speed up sales processes?
Can AI integrate with our CRM and ticketing tools?
How does ASR improve quality assurance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Call Centre FAQs
How can AI Agent speed up sales processes?
Can AI integrate with our CRM and ticketing tools?
How does ASR improve quality assurance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Call Centre FAQs
How can AI Agent speed up sales processes?
Can AI integrate with our CRM and ticketing tools?
How does ASR improve quality assurance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Adaptable to Any Industry
Adaptable to Any Industry
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
