Sector
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Sector
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Sector
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Sector
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
AI That Can Handle it All
AI That Can Handle it All
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
AI Analytics
Monitors KPIs such as average handle time, customer satisfaction and SLA compliance in real time
AI Guru
Provides instant access to standard operating procedures and FAQs for agents and supervisors
AI Agent
Handles high volume enquiries across channels, freeing staff for complex tasks
AI Voice
Automates routine calls such as appointment reminders, payment collections and surveys
ASR
Transcribes calls for audit and training, improving accuracy and compliance
AI Analytics
Monitors KPIs such as average handle time, customer satisfaction and SLA compliance in real time
AI Guru
Provides instant access to standard operating procedures and FAQs for agents and supervisors
AI Agent
Handles high volume enquiries across channels, freeing staff for complex tasks
AI Voice
Automates routine calls such as appointment reminders, payment collections and surveys
ASR
Transcribes calls for audit and training, improving accuracy and compliance
AI Analytics
Monitors KPIs such as average handle time, CSAT, and SLA compliance.
AI Guru
Taps into FAQs and other knowledge documents to offer immediate agent support.
AI Agent
Handles high-volume enquiries across channels, optimising workforce delegation.
AI Voice
Automates routine calls such as appointment reminders, payment collections, and surveys.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
AI Analytics
Monitors KPIs such as average handle time, CSAT, and SLA compliance.
AI Guru
Taps into FAQs and other knowledge documents to offer immediate agent support.
AI Agent
Handles high-volume enquiries across channels, optimising workforce delegation.
AI Voice
Automates routine calls such as appointment reminders, payment collections, and surveys.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details via AI Guru, reducing human error and speeding up workflows.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I have never been so happy. They are an amazing technology partner to work with.
Tim Murray
IT Director
The onboarding and programming team was able to assist us in a very short 2-week turnaround to go live, whereas in other cases with vendors, it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Center
The ConnexAI support team has been outstanding. Of all the vendors and teams I have interacted with, it truly is the best one.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I believe that ConnexAI provides an exceptional balance of investment, user-friendliness, support, and capabilities for its price point.
AI-Driven Innovation Tailored for Enterprises
AI-Driven Innovation Tailored for Enterprises
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
Security
Enterprise-level security with advanced encryption, adherence to global data protection standards, and strong access controls to protect your sensitive information.
Efficiency
Automate repetitive tasks, streamline workflows, and deliver real-time insights to enhance productivity and decision-making throughout your organization.
Integration
Seamlessly integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI's platform evolves alongside your business, providing adaptable AI-driven tools capable of managing large volumes of data and interactions in global operations.
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Adaptable to any sector
Adaptable to any sector
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
