Sector
BPO
Streamline Outsourced Operations with AI Agents
Sector
BPO
Streamline Outsourced Operations with AI Agents
Sector
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Sector
BPO
Streamline Outsourced Operations with Intelligent AI Agents
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
Boost Productivity, Enhance Quality
Pre-trained AI Agents that assist in customer support, back-office processing, and lead qualification. Athena is able to handle voice, chat, and email in multiple languages and trained on common BPO workflows to improve accuracy and speed.
Lead Qualification
Automate prospect screening and appointment setting
Customer Onboarding
Guide new clients through KYC and data collection
Invoice Processing
Extract and validate invoice data automatically
Order Management
Track and update orders via chat or email
Helpdesk Support
Provide 24-hour technical and product support
Survey and Feedback
Collect and analyse customer sentiment and CSAT surveys
Claims Processing
Automate claim intake, validation, and status updates
Back-Office Chatbot
Handle routine HR and IT requests internally
AI That Can Handle it All
AI That Can Handle it All
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
Athena is ConnexAI’s all-in-one AI engine, crafted to enhance customer experience by optimizing communication, automating processes, and enabling smarter, quicker decision-making.
AI Agent
Explore AI Agent
Provides 24/7 support by automating tasks and managing customer interactions across all channels.
AI Analytics
Explore AI Analytics
Transforms conversations into clear insights, helping you predict trends and optimise performance.
AI Voice
Explore AI Voice
Delivers natural-sounding speech from text, creating more engaging and personalised experiences.
AI Agent
Explore AI Agent
Provides 24/7 support by automating tasks and managing customer interactions across all channels.
AI Analytics
Explore AI Analytics
Transforms conversations into clear insights, helping you predict trends and optimise performance.
AI Voice
Explore AI Voice
Delivers natural-sounding speech from text, creating more engaging and personalised experiences.
AI Analytics
Explore AI Analytics
Transforms conversations into clear insights, helping you predict trends and optimise performance.
AI Agent
Explore AI Agent
Provides 24/7 support by automating tasks and managing customer interactions across all channels.
AI Voice
Explore AI Voice
Delivers natural-sounding speech from text, creating more engaging and personalised experiences.
AI Analytics
Explore AI Analytics
Transforms conversations into clear insights, helping you predict trends and optimise performance.
AI Agent
Explore AI Agent
Provides 24/7 support by automating tasks and managing customer interactions across all channels.
AI Voice
Explore AI Voice
Delivers natural-sounding speech from text, creating more engaging and personalised experiences.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details, reducing human error and speeding up workflows.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details, reducing human error and speeding up workflows.
Automated Lead Screening
AI Agent qualifies prospects by asking pre-defined questions then books follow ups only for high-value leads.
Real Time SLA Monitoring
AI Analytics tracks response times and flags potential breaches before they occur.
Efficient Document Processing
Extract invoice and claim details, reducing human error and speeding up workflows.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Centre Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Centre Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Trusted by Leading Global Brands
Read the incredible success stories from our vast portfolio of client partnerships.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Centre Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
IT Director
I would definitely recommend ConnexAI to other healthcare providers. I believe it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
AI-Driven Innovation Tailored for Enterprises
AI-Driven Innovation Tailored for Enterprises
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Achieve extraordinary outcomes with scalable, secure, and seamlessly integrated AI solutions designed to accelerate business expansion.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handles thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handles thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handles thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
BPO FAQs
How does ConnexAI help with outsourcing?
How can AI Voice be deployed in the BPO sector?
How does ASR support compliance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Adaptable to any sector
Adaptable to any sector
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
Explore the testimonial resource hub to see what our clients and partners have to say about ConnexAI
