ConnexAI has been named one of the North West’s “Most Exciting Companies” by North West Business Insider in the publication’s annual roundup of high-growth organizations poised to “soar in the coming years.” The list highlights standout businesses across technology, health, finance, and energy that are reshaping their sectors and driving innovation throughout the region.

Featured for its leadership in customer engagement technology, ConnexAI was recognized for its rapid growth, industry impact, and continued innovation. Established in 2013 by two brothers with a vision to transform customer communication, ConnexAI has evolved into one of the UK’s leading customer experience (CX) software providers. The company was previously honored at the 2020 Northern Tech Awards as one of the fastest-growing technology companies in the North West.

Headquartered in Manchester, ConnexAI has expanded rapidly, surpassing 200 employees, and continues to attract top talent across the technology sector. The company credits its success to its commitment to product innovation and its ability to adapt its solutions to meet the evolving needs of customers across multiple industries.

“Our approach has always been to push the boundaries of what’s possible in customer engagement,” said Kayleigh Reid, Head of Global Marketing at ConnexAI. “As customers expect instant, seamless communication across channels such as email, live chat and social media, businesses need to keep pace—or risk losing customers. The shift to cloud-based solutions and AI-driven communication has never been more important, and ConnexAI is at the forefront of that change.”

The ConnexAI platform offers scalable solutions designed to enhance customer engagement for teams across sales, support and service environments. Key features include AI-driven tools, speech analysis, omnichannel communication, and employee gamification, all of which consolidate and optimise the customer journey within a single platform. The platform supports multiple industries, including finance and banking, healthcare, retail, energy, telecommunications, recruitment, insurance, and more.

ConnexAI’s Omnichannel suite enables businesses to communicate across email, WhatsApp, live chat, chatbots, and social media, with all interactions stored in a centralised location for improved tracking and customer experience management.

With an ambitious product roadmap ahead, ConnexAI is preparing for significant developments across its platform and global operations throughout 2021 and beyond.

“We are excited about the next chapter of innovation at ConnexAI and the positive impact our upcoming features will have on our clients and their customer experience journeys,” the company said.

To learn more about how ConnexAI is transforming customer engagement, visit www.connex.ai contact hello@connexone.co.uk, or request a free platform demo.