Perch Group, one of the UK's largest debt collection and credit management groups, has announced a strategic partnership with ConnexAI to accelerate its customer engagement strategy through advanced AI automation.

Through the partnership, Perch Group has implemented ConnexAI's Agentic AI platform to intelligently manage inbound and outbound customer communications across email and voice, automate key processes, and extract actionable insights from customer interactions. The technology enables faster response times, improved operational efficiency, and enhanced data visibility across the organisation.

ConnexAI's AI agents support Perch Group by automating high-volume customer communications, streamlining internal workflows, extracting structured and compliant data from conversations in real time, and enhancing customer journeys through intelligent routing and automation.

This investment reflects Perch Group's commitment to innovation and continuous improvement in how it serves customers. By embedding advanced AI across its operations, the organisation is building a scalable, future-ready platform designed to deliver both operational excellence and improved customer outcomes.

"At Perch Group, we are committed to delivering outstanding service while continually investing in technology that strengthens our operations," said Craig Hinchliffe, CEO at Perch Group. "Partnering with ConnexAI allows us to leverage cutting-edge AI technology and models to enhance efficiency, improve customer experiences, and unlock deeper insight from our interactions. This is an important step in our broader strategy to build a modern, technology-driven organisation that is equipped for long-term growth."

ConnexAI's platform is already trusted across multiple sectors, including automotive, healthcare services, and insurance, where it has delivered improved response times, increased customer satisfaction, and more consistent, high-quality customer experience at scale.

The partnership marks a significant milestone in Perch Group's digital transformation journey, demonstrating its proactive investment in advanced AI capabilities to better serve its customer base and industry partners. As AI continues to reshape customer engagement across financial services, Perch Group's investment signals its intent to remain at the forefront of technology adoption, ensuring customers benefit from faster, smarter, and more responsive service.