ConnexAI named by Viva Tech: Top 10 Next Unicorns
A new era of quality assurance
Our cutting-edge AI quality assurance suite converts customer interactions into insightful data, valuable enhancements, and crucial performance reports.
Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.
Manage and accelerate QA
Sentiment Analysis
Sentiment Analysis
Understanding customer sentiment is key to delivering exceptional service. AI Quality’s Sentiment Analysis deciphers tone, intent, and emotional context in real-time, helping businesses gauge customer satisfaction, detect issues early, and refine agent performance.
Understanding customer sentiment is key to delivering exceptional service. AI Quality’s Sentiment Analysis deciphers tone, intent, and emotional context in real-time, helping businesses gauge customer satisfaction, detect issues early, and refine agent performance.
Keyphrase Analysis
AI Quality’s Keyphrase Analysis leverages AI-driven NLP to extract key insights from customer interactions, automating QA, compliance tracking, and performance monitoring. It reduces manual workload, flags risks, and highlights customer concerns to enhance efficiency and CX.
Keyphrase Analysis
AI Quality’s Keyphrase Analysis leverages AI-driven NLP to extract key insights from customer interactions, automating QA, compliance tracking, and performance monitoring. It reduces manual workload, flags risks, and highlights customer concerns to enhance efficiency and CX.
Topic Based Modelling
AI Quality’s Topic-Based Modelling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimise customer engagement.
Topic Based Modelling
AI Quality’s Topic-Based Modelling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimise customer engagement.
Entity Recognition
ConnexAI's Entity Recognition module identifies and categorises key elements in conversations, documents, and assessments to streamline data processing.
Entity Recognition
Entity Recognition identifies and categorises key elements in conversations, documents, and assessments to streamline data processing.
AI Marking
ConnexAI’s quality engine, enhances your data by automating repetitive tasks, identifying sentiment trends, and delivering preliminary assessments. For example, an insurance provider might rely on Athena to identify compliance breaches in sales scripts, escalating flagged calls for detailed human review.
AI Marking
ConnexAI’s quality engine, enhances your data by automating repetitive tasks, identifying sentiment trends, and delivering preliminary assessments. For example, an insurance provider might rely on Athena to identify compliance breaches in sales scripts, escalating flagged calls for detailed human review.
PII Identification and Redaction
AI Quality ensures secure handling of sensitive data by identifying and redacting PII, protecting customer privacy without compromising reporting accuracy.
PII Identification and Redaction
AI Quality ensures secure handling of sensitive data by identifying and redacting PII, protecting customer privacy without compromising reporting accuracy.
Performance Reporting
AI Quality’s reporting tools provide real-time visibility into agent performance and campaign outcomes. With intuitive dashboards and detailed metrics, businesses can track key indicators and make data-driven decisions to enhance quality assurance.
Performance Reporting
AI Quality’s reporting tools provide real-time visibility into agent performance and campaign outcomes. With intuitive dashboards and detailed metrics, businesses can track key indicators and make data-driven decisions to enhance quality assurance.
Scorecard Builder
The Scorecard Builder is the foundation of ConnexAI Quality, enabling teams to design evaluation criteria that reflect organisational priorities. With its intuitive drag-and-drop interface, businesses can create scorecards that assess anything from compliance to agent empathy.
Scorecard Builder
The Scorecard Builder is the foundation of AI Quality, enabling teams to design evaluation criteria that reflect organisational priorities. With its intuitive drag-and-drop interface, businesses can create scorecards that assess anything from compliance to agent empathy.
AI Quality Average Performance Results
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
Faster Data Insights
10x
10x
Reduction in Manual Reviews
Handle Time Reduced By
7x
7x
More Accurate QA
Inbound Calls Reduced By
5x
5x
Improved Issue Resolution
Faster Resolution
3x
3x
Cost Savings
50%
50%
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
A new age of customer service
Ready to begin your AI journey? Book a demo today.
A new age of customer service
Ready to begin your AI journey? Book a demo today.
AI Quality
Manage and accelerate QA
Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.