ConnexAI named by Viva Tech: Top 10 Next Unicorns

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A new era of quality assurance

Our cutting-edge AI quality assurance suite converts customer interactions into insightful data, valuable enhancements, and crucial performance reports.

Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.

Manage and accelerate QA

Sentiment Analysis

Sentiment Analysis

Understanding customer sentiment is key to delivering exceptional service. AI Quality’s Sentiment Analysis deciphers tone, intent, and emotional context in real-time, helping businesses gauge customer satisfaction, detect issues early, and refine agent performance.

Understanding customer sentiment is key to delivering exceptional service. AI Quality’s Sentiment Analysis deciphers tone, intent, and emotional context in real-time, helping businesses gauge customer satisfaction, detect issues early, and refine agent performance.

Keyphrase Analysis

AI Quality’s Keyphrase Analysis leverages AI-driven NLP to extract key insights from customer interactions, automating QA, compliance tracking, and performance monitoring. It reduces manual workload, flags risks, and highlights customer concerns to enhance efficiency and CX.

Keyphrase Analysis

AI Quality’s Keyphrase Analysis leverages AI-driven NLP to extract key insights from customer interactions, automating QA, compliance tracking, and performance monitoring. It reduces manual workload, flags risks, and highlights customer concerns to enhance efficiency and CX.

Topic Based Modelling

AI Quality’s Topic-Based Modelling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimise customer engagement.

Topic Based Modelling

AI Quality’s Topic-Based Modelling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimise customer engagement.

Entity Recognition

Entity Recognition identifies and categorises key elements in conversations, documents, and assessments to streamline data processing.

Entity Recognition

Entity Recognition identifies and categorises key elements in conversations, documents, and assessments to streamline data processing.

AI Marking

ConnexAI’s quality engine, enhances your data by automating repetitive tasks, identifying sentiment trends, and delivering preliminary assessments. For example, an insurance provider might rely on Athena to identify compliance breaches in sales scripts, escalating flagged calls for detailed human review.

AI Marking

ConnexAI’s quality engine, enhances your data by automating repetitive tasks, identifying sentiment trends, and delivering preliminary assessments. For example, an insurance provider might rely on Athena to identify compliance breaches in sales scripts, escalating flagged calls for detailed human review.

PII Identification and Redaction

AI Quality ensures secure handling of sensitive data by identifying and redacting PII, protecting customer privacy without compromising reporting accuracy.

PII Identification and Redaction

AI Quality ensures secure handling of sensitive data by identifying and redacting PII, protecting customer privacy without compromising reporting accuracy.

Performance Reporting

AI Quality’s reporting tools provide real-time visibility into agent performance and campaign outcomes. With intuitive dashboards and detailed metrics, businesses can track key indicators and make data-driven decisions to enhance quality assurance.

Performance Reporting

AI Quality’s reporting tools provide real-time visibility into agent performance and campaign outcomes. With intuitive dashboards and detailed metrics, businesses can track key indicators and make data-driven decisions to enhance quality assurance.

Scorecard Builder

The Scorecard Builder is the foundation of AI Quality, enabling teams to design evaluation criteria that reflect organisational priorities. With its intuitive drag-and-drop interface, businesses can create scorecards that assess anything from compliance to agent empathy.

Scorecard Builder

The Scorecard Builder is the foundation of AI Quality, enabling teams to design evaluation criteria that reflect organisational priorities. With its intuitive drag-and-drop interface, businesses can create scorecards that assess anything from compliance to agent empathy.

AI Quality Average Performance Results

AI Quality Average Performance Results

Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.

Faster Data Insights

10x

10x

Reduction in Manual Reviews

Handle Time Reduced By

7x

7x

More Accurate QA

Inbound Calls Reduced By

5x

5x

Improved Issue Resolution

Faster Resolution

3x

3x

Cost Savings

50%

50%

Marketplace

Explore how ConnexAI integrates with your existing tech stack

At ConnexAI, we’ve made it our mission to make integrating our platform as user-friendly as possible. Select from 100s of popular apps in our Marketplace.

The new age of customer service

Ready to put AI Quality to the test? Book your demo today.

A new age of customer service

Get started with your AI journey book your demo today

A new age of customer service

Get started with your AI journey book your demo today

AI Quality

Manage and accelerate QA

Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.

ConnexAI named by Viva Tech: Top 10 Next Unicorns

Platform

Clients

Company

ConnexAI named by Viva Tech: Top 10 Next Unicorns