CareGuide, a US-based healthcare cost advocacy service, has nearly doubled patient savings in the first 10 months of 2025 compared to all of 2024 after deploying ConnexAI's agentic AI platform.
CareGuide helps patients navigate unexpected hospital bills, often during some of the most stressful moments of their lives. By implementing ConnexAI's AI Agent, AI Voice, and AI Analytics technology, the company now operates around the clock with zero missed patient interactions and has increased the data captured to support their advocates by 10-12%.
“While my team is sleeping and resting so that they can get up the next day and save on hospital bills, we have ConnexAI working 24/7 to be able to ingest those questions,” said Bill Richmond, CEO and co-founder of CareGuide. “We're down to zero missed interactions with our customers.”
CareGuide configured multiple AI agents to handle distinct roles, replicating the specialized structure of their human team. ConnexAI's ‘AI Voice’ delivers natural, empathetic conversations with automatic language detection for bilingual patients, while ‘AI Analytics’ provides unified visibility across the entire operation.
“We have everything in one location, so we no longer have to go and piece the information together,” said Savannah McGuire, Manager of Data and Client Operations at CareGuide. “We can look at the data, the analytics, and the results as a whole.”
All interactions feed into a centralized repository, enabling both AI and human advocates to access complete patient histories regardless of channel.
“One of the things I love about ConnexAI is the accuracy, but also the breadth of knowledge that's readily at the fingertips of the system,” added Richmond. “I would recommend ConnexAI to anyone who wants to win.”
“CareGuide's results demonstrate exactly what’s possible when agentic AI is deployed with purpose,” said Rusty Jensen, Chief Revenue Officer at ConnexAI. “Healthcare is an industry where every missed call or delayed response can have a real impact on someone's life. We're seeing a communication revolution take shape in healthcare services, and organizations like CareGuide are leading the way by using AI agents to extend their capacity without compromising on the empathy their patients deserve.”
To watch CareGuide's full story, visit: https://youtu.be/G0v9v0IPTxY
About ConnexAI
ConnexAI is an award-winning AgenticAI platform designed by a world-class engineering team to help organisations maximise profitability, accelerate revenue growth, and redefine productivity. Built from the ground up with proprietary AI models, ConnexAI’s suite of enterprise-grade applications — including AI Agent, AI Analytics, ASR, AI Voice, and AI Quality — enables businesses to automate complex processes and deliver human-like problem-solving at scale.
About CareGuide
CareGuide is a healthcare cost advocacy service dedicated to making healthcare affordable and accessible. The company partners with self-insured employers, stop-loss carriers, and third-party administrators to help patients navigate medical billing, negotiate costs, and secure financial assistance. Learn more at www.cgasaves.com.
