ConnexAI named by Viva Tech: Top 10 Next Unicorns
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Smarter Conversations, Lower Operational Costs
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat and email. Trained on energy sector processes such as meter reading, outage updates and billing queries to provide responsive, multilingual support.
Billing Enquiries
Instantly handle billing questions, issue statements and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Smarter Conversations, Lower Operational Costs
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat and email. Trained on energy sector processes such as meter reading, outage updates and billing queries to provide responsive, multilingual support.
Billing Enquiries
Instantly handle billing questions, issue statements and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Smarter Conversations, Lower Operational Costs
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat and email. Trained on energy sector processes such as meter reading, outage updates and billing queries to provide responsive, multilingual support.
Billing Enquiries
Instantly handle billing questions, issue statements and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
AI That Powers Smarter Grids
AI That Powers Smarter Grids
Athena automates meter readings, forecasts peak demand events and communicates outage alerts proactively. It empowers providers to optimise generation, distribution and customer engagement.
Athena automates meter readings, forecasts peak demand events and communicates outage alerts proactively. It empowers providers to optimise generation, distribution and customer engagement.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. ConnexAI handles balance queries, payment collection and plan adjustments in real time, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with instant AI-driven alerts and self-service updates. Whether through SMS, app or voice, ConnexAI ensures every user gets timely and accurate information.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys. ConnexAI adapts to their needs, ensuring they receive extra care with minimal wait time. Image Suggestion: UI of a support dashboard highlighting flagged vulnerable cases
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. ConnexAI handles balance queries, payment collection and plan adjustments in real time, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with instant AI-driven alerts and self-service updates. Whether through SMS, app or voice, ConnexAI ensures every user gets timely and accurate information.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys. ConnexAI adapts to their needs, ensuring they receive extra care with minimal wait time. Image Suggestion: UI of a support dashboard highlighting flagged vulnerable cases
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. ConnexAI handles balance queries, payment collection and plan adjustments in real time, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with instant AI-driven alerts and self-service updates. Whether through SMS, app or voice, ConnexAI ensures every user gets timely and accurate information.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys. ConnexAI adapts to their needs, ensuring they receive extra care with minimal wait time. Image Suggestion: UI of a support dashboard highlighting flagged vulnerable cases
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Automate repetitive tasks, streamline workflows, and provide real-time insights to improve productivity and decision-making across the enterprise.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Energy & Utilities FAQs
How does AI Agent improve service for energy providers?
Can ConnexAI support both gas and electricity divisions?
Is ConnexAI secure and compliant with energy regulations?
Can ConnexAI detect vulnerable customers automatically?
How does AI Voice improve traditional IVR systems?
Can ConnexAI help reduce inbound contact volume during peak times?
Energy & Utilities FAQs
How does AI Agent improve service for energy providers?
Can ConnexAI support both gas and electricity divisions?
Is ConnexAI secure and compliant with energy regulations?
Can ConnexAI detect vulnerable customers automatically?
How does AI Voice improve traditional IVR systems?
Can ConnexAI help reduce inbound contact volume during peak times?
Energy & Utilities FAQs
How does AI Agent improve service for energy providers?
Can ConnexAI support both gas and electricity divisions?
Is ConnexAI secure and compliant with energy regulations?
Can ConnexAI detect vulnerable customers automatically?
How does AI Voice improve traditional IVR systems?
Can ConnexAI help reduce inbound contact volume during peak times?
Adaptable to Any Industry
Adaptable to Any Industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI