ConnexAI named by Viva Tech: Top 10 Next Unicorns
AI Agent
Award Winning AI Agents
Award Winning AI Agents
Award Winning AI Agents
Groundbreaking conversational and generative chatbot technology to revolutionise your customer experience
Groundbreaking conversational and generative chatbot technology to revolutionise your customer experience
AI Agent Features
Omnichannel Conversations
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Language Flexibility
Hold natural conversations in multiple languages, with AI trained to handle regional nuances.
Contextual Intelligence
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Smart Escalation
Seamlessly transfer conversations to the right human agent when needed, with full context preserved.
Always-On Support
Handle enquiries around the clock, maintaining service quality without breaks or downtime.
AI Model Optimisation
Improve response accuracy over time through continuous learning from real-world interactions.
LLM-Powered Knowledge
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Adaptive Conversation Design
Shape personalised dialogue flows that match your business goals and brand tone.
Automate your business
Automate your business
Discover AI Agent, ConnexAI's innovative conversation and generative AI chatbot.
Discover AI Agent, ConnexAI's innovative conversation and generative AI chatbot.
Alexander
AI Agent - Friendly
Michael
AI Agent - Authoritive
Aria
AI Agent - Formal
Kyle
AI Agent - Compassionate
Alexander - AI Agent
Friendly
English (UK)
Pitch
Low
High
Speed
Slow
Fast
Intonation
Low
High
Stability
Variable
Stable
Similarity
Low
High
Alexander
AI Agent - Friendly
Pitch
Low
High
Speed
Slow
Fast
Alexander
AI Agent - Friendly
Michael
AI Agent - Authoritive
Aria
AI Agent - Formal
Kyle
AI Agent - Compassionate
Alexander - AI Agent
Friendly
English (UK)
Pitch
Low
High
Speed
Slow
Fast
Intonation
Low
High
Stability
Variable
Stable
Similarity
Low
High
Handle 50x more interactions using your trained model
Handle 50x more interactions using your trained model
Embrace the power
of voice
AI Agent revolutionises customer interactions with refined, human-like voice and text-based communication, setting a new standard beyond traditional chatbots and driving unparalleled business success.
Topic-based modelling
Topic-based modelling allows you to group and segment interactions by similar characteristics, and specific time periods, promoting greater organisation and better understanding of your customer interaction data.
Save time and money by reallocating human resource
AI Agent dramatically reduces time and admin costs by ensuring that each interaction is handled promptly and effectively.
Athena AI assesses customer sentiment to help you understand what is at the heart of customer satisfaction.
Coherent AI-driven conversations
Elevate your business with effortless Conversational AI-driven conversations across all channels. Our AI Agent ensures responses that reflect your company’s values, offering complete control over language and tone.
Keyphrase analysis
Review the most popular keywords and phrases in your interactions to spot industry trends and understand the meaning of your conversations.
Continuously improve your agent’s performance
Athena’s dynamic training enhances AI accuracy by matching new customer utterances to intents and customer journeys, boosting the AI Agent’s confidence with confirmed meanings. Users can also use summary pages with “Knowledge Recommendations” and “Confidence Levels” to identify gaps that require more information or training.
Entity recognition
Allow AI Analytics to identify and classify the most important elements within conversations to transform unstructured data into actionable information. Utilise entity recognition insights to improve data analysis, automate your processes, and provide better customer experiences.
Empower your in-house LLM with customisable information
Effortlessly train your Conversational AI Agent by providing them with contextual information sources and documentation, transforming it into a knowledgeable and contextually aware team member.
PII Identification and redaction
Never worry about security and compliance, with astute identification and redaction of PII from AI Analytics, allowing you to collate and interpret reporting without the risk of critical customer data being compromised.
What AI Agent Can Do for You
What AI Agent Can Do for You
From smarter conversations to deeper insights - see how Athena transforms every customer interaction.
From smarter conversations to deeper insights - see how Athena transforms every customer interaction.
Track every interaction
Monitor every conversation across chat, voice, email, and social with real-time insights on sentiment and behaviour.
Engage at scale
Athena handles high volumes 24/7, delivering fast, consistent responses while freeing up your human teams.
Generate insights
Athena reveals customer trends, top issues, and satisfaction levels. Make faster, smarter decisions backed by real-time insights.
Convert high-intent users
Spot and act on buying signals with smart routing and automated prompts that drive conversions.
Revive dormant leads
Athena reactivates quiet contacts with tailored, data-driven outreach. Keep your pipeline active without the manual lift.
Multi-lingual conversations
Deliver consistent, multilingual experiences with AI that adapts to tone, language, and brand voice.
AI-Powered Innovation Tailored for Enterprise
AI-Powered Innovation Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Enterprise-grade security with advanced encryption, compliance with global data protection standards, and robust access controls to safeguard your sensitive data.
Efficiency
Automate repetitive tasks, streamline workflows, and provide real-time insights to improve productivity and decision-making across the enterprise.
Integration
Easily integrate with existing enterprise systems, ensuring smooth deployment and minimal disruption to business operations while delivering immediate value.
Scalability
ConnexAI’s platform grows with your business, offering flexible AI-driven tools that can handle high volumes of data and interactions across global operations.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Marketplace
Explore how ConnexAI integrates with your existing tech stack
At ConnexAI, we’ve made it our mission to make integrating our platform as user-friendly as possible. Select from 100s of popular apps in our Marketplace.
Chosen by leading global brands.
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
CTO
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Leo Lopez
CEO
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one
Ola Spencer
CIO
The excellent reporting suite in ConnexAI allowed us to optimise the business model and optimise the customer engagement centre.
Chosen by leading global brands.
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
CTO
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Leo Lopez
CEO
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one
Ola Spencer
CIO
The excellent reporting suite in ConnexAI allowed us to optimise the business model and optimise the customer engagement centre.
Chosen by leading global brands.
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
CTO
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Leo Lopez
CEO
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one
Ola Spencer
CIO
The excellent reporting suite in ConnexAI allowed us to optimise the business model and optimise the customer engagement centre.
What is AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
What is AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
What is AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
AI products to power any business
AI products to power any business
Discover ConnexAI's diverse range of CX products, designed to power any business.
Discover ConnexAI's diverse range of CX products, designed to power any business.
Discover ConnexAI's diverse range of CX products, designed to power any business.
ATHENA 2.0
AI Agent
Conversational AI-Driven Excellence
AI Analytics
AI Data-Driven Insights
AI Guru
Your Intelligent AI Co-Pilot
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Analytics
AI Data-Driven Insights
AI Guru
Your Intelligent AI Co-Pilot
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Analytics
AI Data-Driven Insights
AI Guru
Your Intelligent AI Co-Pilot
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Analytics
AI Data-Driven Insights
AI Guru
Your Intelligent AI Co-Pilot
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Guru
Your Intelligent AI Co-Pilot
AI Analytics
AI Data-Driven Insights
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Guru
Your Intelligent AI Co-Pilot
AI Analytics
AI Data-Driven Insights
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Guru
Your Intelligent AI Co-Pilot
AI Analytics
AI Data-Driven Insights
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
AI Agent
Conversational AI-Driven Excellence
AI Guru
Your Intelligent AI Co-Pilot
AI Analytics
AI Data-Driven Insights
AI Voice
Power Your Brand with AI Voice
Automatic Speech Recognition
Never Miss a Word
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
A new age of customer service
Get started with your AI journey book your demo today
AI Agent Features
Omnichannel Conversations
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Language Flexibility
Hold natural conversations in multiple languages, with AI trained to handle regional nuances.
Contextual Intelligence
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Smart Escalation
Seamlessly transfer conversations to the right human agent when needed, with full context preserved.
Always-On Support
Handle enquiries around the clock, maintaining service quality without breaks or downtime.
AI Model Optimisation
Improve response accuracy over time through continuous learning from real-world interactions.
LLM-Powered Knowledge
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Adaptive Conversation Design
Shape personalised dialogue flows that match your business goals and brand tone.
A new age of customer service
Get started with your AI journey book your demo today