ConnexAI named by Viva Tech: Top 10 Next Unicorns
AI Agent
Award Winning Agentic AI
Award Winning Agentic AI
Award Winning Agentic AI
Ground-breaking conversational and agentic chatbot technology to revolutionise your customer experience
Ground-breaking conversational and agentic chatbot technology to revolutionise your customer experience
Ground-breaking conversational and agentic chatbot technology to revolutionise your customer experience
AI Agent Features
AI Agent Features
Agentic Goal Pursuit
AI Agents designed to operate with confidence and independence, working towards predefined goals.
Multi-Step Execution
Execute complex, multi-stage workflows across systems and channels with full end-to-end control.
System Integration
Directly interact with CRMs, knowledge bases, and internal tools to complete real tasks.
Context Awareness
Understand user intent, recall past interactions, and adapt responses on the fly.
Secure Knowledge Access
Ensure efficiency and compliance with accurate answers powered by knowledge sources.
Persona Control
Customise the Agent’s tone, behaviour, and language to match your brand and audience.
Cross-Channel Orchestration
Operate across chat, voice, and digital channels with seamless experience continuity.
Enterprise-Scale Deployment
Deploy thousands of AI Agents across your business to automate at scale and speed.
Automate Your Business
Automate Your Business
Discover AI Agent, ConnexAI's innovative conversation and generative AI chatbot.
Discover AI Agent, ConnexAI's innovative conversation and generative AI chatbot.
Archer
AI Agent - Clear
Aria
AI Agent - Calm
Michael
AI Agent - Technical
Alexander
AI Agent - Friendly
Archer - AI Agent
BPO
Clear
English (UK)
Pitch
Low
High
Speed
Slow
Fast
Intonation
Low
High
Stability
Variable
Stable
Similarity
Low
High
Archer
AI Agent - Clear
Pitch
Low
High
Speed
Slow
Fast
Archer
AI Agent - Clear
Aria
AI Agent - Calm
Michael
AI Agent - Technical
Alexander
AI Agent - Friendly
Archer - AI Agent
BPO
Clear
English (UK)
Pitch
Low
High
Speed
Slow
Fast
Intonation
Low
High
Stability
Variable
Stable
Similarity
Low
High
Build Finely Tuned Agentic Journeys
Build Finely Tuned Agentic Journeys
Design intelligent, adaptable conversational journeys using Agentic AI. Deliver fast, autonomous resolutions; Athena empowers you to create seamless, multi-agent flows that anticipate customer needs, automate task handling, and minimise the need for human intervention.
Create Goal-Orientated AI Agents
Use Generative Parameters to build purpose-driven AI Agents tailored to specific tasks. Whether it’s handling sensitive interactions with empathy or upselling with confidence, Athena lets you define how each agent behaves - ensuring clarity, consistency, and precision in every customer engagement.
Create Goal-Oriented AI Agents
Use Generative Parameters to build purpose-driven AI Agents tailored to specific tasks. Whether it’s handling sensitive interactions with empathy or upselling with confidence, Athena lets you define how each agent behaves - ensuring clarity, consistency, and precision in every customer engagement.
Create a Diverse Array of AI Agents
Design specialised AI Agents for specific roles across your operation - each tailored with the right knowledge, tone, and behaviour. Whether diagnosing issues or providing branded greetings, Agentic AI gives you the flexibility to deploy the right agent, with the right voice and the right training for the task. Ensuring results across your operations.
Create a Diverse Array of AI Agents
Design specialised AI Agents for specific roles across your operation - each tailored with the right knowledge, tone, and behaviour. Whether diagnosing issues or providing branded greetings, Agentic AI gives you the flexibility to deploy the right agent, with the right voice and the right training for the task. Ensuring results across your operations.
Personify and Customise
Bring your AI Agents to life with unique names, avatars, and voices that reflect your brand. Choose from prebuilt personalities or tailor traits to fit specific use cases - ensuring each interaction feels intentional, on-brand, and clearly defined.
Personify and Customise
Bring your AI Agents to life with unique names, avatars, and voices that reflect your brand. Choose from prebuilt personalities or tailor traits to fit specific use cases - ensuring each interaction feels intentional, on-brand, and clearly defined.
Customise AI Agents with Bespoke Voices
Give each AI Agent a distinct voice that resonates with your audience. With Agentic AI, you can choose from prebuilt options or fine-tune pitch, speed, and tone - ensuring your agents communicate naturally, build better rapport, and stay true to your brand identity.
Customise AI Agents with Bespoke Voices
Give each AI Agent a distinct voice that resonates with your audience. With Agentic AI, you can choose from prebuilt options or fine-tune pitch, speed, and tone - ensuring your agents communicate naturally, build better rapport, and stay true to your brand identity.
Commission Your AI Agents with Knowledge Sources
Equip your AI Agents with tailored Knowledge Sources to instil a level of confidence and context that leads to expert enquiry-handling. The more information you supply an AI Agent with, the more it will learn and improve, creating self-sufficiency and reducing the need for human input.
Commission Your AI Agents with Knowledge Sources
Equip your AI Agents with tailored Knowledge Sources to instil a level of confidence and context that leads to expert enquiry-handling. The more information you supply an AI Agent with, the more it will learn and improve, creating self-sufficiency and reducing the need for human input.
Create Focused Agentic Projects
Design tailored Agentic Projects that align the right AI Agents to the right tasks. With goal-oriented, adaptable agents, you can confidently manage diverse scenarios across operational areas for optimal outcomes.
AI Agent Types Comparison
AI Agent Types Comparison
Feature
Feature
Intent-Based AI Agent
Intent- Based AI Agent
Generative AI Agent
Generative AI Agent
Agentic AI Agent
Agentic AI Agent
Primary Function
Primary Function
Matches input to pre-set responses or flows
Matches input to pre-set responses or flows
Generates human-like responses from prompts
Generates human-like responses from prompts
Matches input to pre-set responses or flows
Matches input to pre-set responses or flows
Technology Core
Technology Core
NLP + rule-based systems
NLP + rule-based systems
Large Language Models (LLMs)
Large Language Models (LLMs)
LLMs + memory + planning + reasoning
LLMs + memory + planning + reasoning
Workflow Structure
Workflow Structure
Static, predefined
Static, predefined
Flexible, conversational
Flexible, conversational
Dynamic, adaptive, multi-step
Dynamic, adaptive, multi-step
Context Awareness
Context Awareness
Minimal (single turn)
Minimal (single turn)
Moderate (within conversation)
Moderate (within conversation)
High (persistent memory, external data)
High (persistent memory, external data)
Memory
Memory
None
None
Short-term (chat session only)
Short-term (chat session only)
Long-term and short-term memory
Long-term and short-term memory
Reasoning Capability
Reasoning Capability
None or basic logic
None or basic logic
Some implicit reasoning
Some implicit reasoning
Explicit multi-step reasoning and decision-making
Explicit multi-step reasoning and decision - making
Autonomy
Autonomy
None
None
Low (reactive only)
Low (reactive only)
High (proactive and self-directed)
High (proactive and self-directed)
Tool Use
Tool Use
None or limited (APIs triggered manually)
None or limited (APIs triggered manually)
Limited (e.g. RAG-based lookups)
Limited (e.g. RAG-based lookups)
Full access to APIs, KBs, databases, analytics tools
Full access to APIs, KBs, databases, analytics tools
Personalisation
Personalisation
Static and rules-based
Static and rules-based
Textual personalisation
Textual personalisation
Behavioural and contextual personalisation
Behavioural and contextual personalisation
What Agentic AI Agent Can Do for You
What Agentic AI Agent Can Do for You
From smarter conversations to deeper insights - see how Athena transforms every customer interaction.
From smarter conversations to deeper insights - see how Athena transforms every customer interaction.
Track every interaction
Monitor every conversation across chat, voice, email, and social with real-time insights on sentiment and behaviour.
Engage at scale
Athena handles high volumes 24/7, delivering fast, consistent responses while freeing up your human teams.
Generate insights
Athena reveals customer trends, top issues, and satisfaction levels. Make faster, smarter decisions backed by high quality insights.
Multi-lingual agentic AI conversations
Deliver consistent, multilingual experiences with AI that adapts to tone, language, and brand voice.
Convert high-intent users
Spot and act on buying signals with smart routing and automated prompts that drive conversions.
Revive dormant leads
Athena reactivates quiet contacts with tailored, data-driven outreach. Keep your pipeline active without the manual lift.
AI-Powered Innovation Tailored for Enterprise
AI-Powered Innovation Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
What is Agentic AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
What is Agentic AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
What is Agentic AI Agent?
How does AI Agent improve customer service?
Can AI Agent be customised to fit my business needs?
Which channels does AI Agent support?
Is AI Agent secure and compliant?
How quickly can I deploy AI Agent?
Adaptable to Any Industry
Adaptable to Any Industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
