ConnexAI named by Viva Tech: Top 10 Next Unicorns
A New Era of Quality Assurance
Our cutting-edge AI quality assurance suite converts customer interactions into insightful data, valuable enhancements, and crucial performance reports.
Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.
Manage and accelerate QA
Integrate Knowledge Sources into AI Quality
AI Quality connects seamlessly with Knowledge AI, letting you enrich Scorecards with contextual insights from your knowledge base. Effortlessly pull relevant content into Scorecard Builder to enhance clarity, improve AI assessments, and tailor Scorecards for ultra-precise evaluation.
Generate Custom Scorecards with Clara
Leverage Clara, ConnexAI’s powerful LLM, to build Scorecards through simple prompts. Whether creating full assessments or fine-tuning specific criteria, Clara speeds up the process and pulls in relevant Knowledge Sources, which ensures every Scorecard is thorough, accurate, and insight-driven.
Generate Custom Scorecards with Clara
Leverage Clara, ConnexAI’s powerful LLM, to build Scorecards through simple prompts. Whether creating full assessments or fine-tuning specific criteria, Clara speeds up the process and pulls in relevant Knowledge Sources, which ensures every Scorecard is thorough, accurate, and insight-driven.
Personalise Your AI Assessors
'Increase clarity in Scorecards and foster accurate assessments with the AI Assessor node. Assign names and avatars to your AI Assessors to build trust, highlight changes in assessment criteria, and help teams easily identify and organise different marking responsibilities.
Personalise Your AI Assessors
'Increase clarity in Scorecards and foster accurate assessments with the AI Assessor node. Assign names and avatars to your AI Assessors to build trust, highlight changes in assessment criteria, and help teams easily identify and organise different marking responsibilities.
Keyphrase Analysis
AI Quality’s Keyphrase Analysis leverages AI-driven NLP to extract key insights from customer interactions, automating QA, compliance tracking, and performance monitoring. It reduces manual workload, flags risks, and highlights customer concerns to enhance efficiency and CX.
Keyphrase Analysis
AI Quality’s Keyphrase Analysis leverages AI-driven NLP to extract key insights from customer interactions, automating QA, compliance tracking, and performance monitoring. It reduces manual workload, flags risks, and highlights customer concerns to enhance efficiency and CX.
Sentiment Analysis
Understanding customer sentiment is key to delivering exceptional service. AI Quality’s Sentiment Analysis deciphers tone, intent, and emotional context, helping businesses gauge customer satisfaction, detect issues early, and refine agent performance.
Understanding customer sentiment is key to delivering exceptional service. AI Quality’s Sentiment Analysis deciphers tone, intent, and emotional context, helping businesses gauge customer satisfaction, detect issues early, and refine agent performance.
Entity Recognition
ConnexAI's Entity Recognition module identifies and categorises key elements in conversations, documents, and assessments to streamline data processing and improve analytics and forecasting.
Entity Recognition
ConnexAI's Entity Recognition module identifies and categorises key elements in conversations, documents, and assessments to streamline data processing and improve analytics and forecasting.
Topic-Based Modelling
AI Quality’s Topic-Based Modelling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimise customer engagement.
Topic-Based Modelling
AI Quality’s Topic-Based Modelling automatically identifies recurring themes in customer interactions, providing a structured view of key discussion areas. This enables businesses to detect emerging issues, improve response strategies, and optimise customer engagement.
PII Identification and Redaction
AI Quality ensures secure handling of sensitive data by identifying and redacting PII, protecting customer privacy without compromising reporting accuracy.
PII Identification and Redaction
AI Quality ensures secure handling of sensitive data by identifying and redacting PII, protecting customer privacy without compromising reporting accuracy.
Performance Reporting
AI Quality’s reporting tools provide real-time visibility into agent performance and campaign outcomes. With intuitive dashboards and detailed metrics, businesses can track key indicators and make data-driven decisions to enhance quality assurance.
Performance Reporting
AI Quality’s reporting tools provide real-time visibility into agent performance and campaign outcomes. With intuitive dashboards and detailed metrics, businesses can track key indicators and make data-driven decisions to enhance quality assurance.
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
10x
10x
Faster Data Insights
7x
Reductions in Manual Reviews
5x
More Accurate Quality Analysis
3x
Improved Issue Resolution
50%
Cost Savings
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
10x
10x
Faster Data Insights
7x
Reductions in Manual Reviews
5x
More Accurate Quality Analysis
3x
Improved Issue Resolution
50%
Cost Savings
AI Quality Average Performance Results
Discover AI Quality, ConnexAI’s innovative QA solution, is designed to deliver unparalleled performance in quality management, ensuring precision, efficiency, and actionable insights.
10x
10x
Faster Data Insights
7x
Reductions in Manual Reviews
5x
More Accurate Quality Analysis
3x
Improved Issue Resolution
50%
Cost Savings
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
A new age of customer service
Ready to begin your AI journey? Book a demo today.
A new age of customer service
Ready to begin your AI journey? Book a demo today.
AI Quality
Manage and accelerate QA
Quality by ConnexAI is an advanced Quality Assurance (QA) suite that transforms customer interactions through automation, AI, and custom workflows.