BACKGROUND:
ConnexAI understands that your privacy is important to you and that you care about how your personal data is used and shared online. We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law. We are committed to protecting and respecting your Privacy whilst remaining compliant with the General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
This website is not intended for children and we do not knowingly collect data relating to children. By visiting https://connex.ai/ you are accepting and consenting to the practices described in this policy.
In this Policy, the following terms shall have the following meanings:
“personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: identity data includes first name and last name contact data includes home address, email address and telephone number profile data includes your username and password technical data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site |
“We/Us/Our”
“Our Site” “Our Services” |
means ConnexAI, a limited company registered in England under company number 8814633 whose registered office is at Bauhaus, 27 Quay St, Manchester M3 3GY www.connex.ai and www.connexone.co.za and any other website we use to provide the Services. Those omnichannel communication and customer management solutions as made available by us from time to time’. |
2. Information About Us
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
4. Your Rights
5. What Data Do We Collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
6. How Do We Use Your Data?
If you wish to become a customer, we will store your personal data on Our accounting and operation service software to facilitate the engagement (performance of a contract).
If you do not wish to become a customer but you “opt-in” to receive directing marketing from Us in relation to Our services, new features, pricing or products, we will process your personal data based on your legitimate interest to do so.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can contact our Data Protection Officer at compliance@connexone.co.uk to make any changes on your marketing choices.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
7. Recipients of Personal Data
Company Name | Purpose | Company contact details |
M3ST | Telecoms | M3ST Ltd, 105 Great North Road, St Neots, Cambridgeshire, PE19 8EL |
AQL | Telecoms | Salem Chapel, 11-15 Hunslet Road, Leeds LS10 1JQ |
Nexbridge | Telecoms | Carpenter Court,
Maple Road, Bramhall, Cheshire SK7 2DH |
UKfast | Data centre | UKFast Campus, Birley Fields, Manchester, England, M15 5QJ |
ZenDesk | Customer support ticket system | 1019 Market St
San Francisco, CA 94103 888-670-4887 |
Salesforce | Customer Relationship Management | Salesforce Tower
415 Mission Street, 3rd Floor San Francisco, CA 94105 |
Amazon Web Services EMEA SARL | AWS will store data as a Cloud Service Provider | 38 Avenue John F. Kennedy, 1855, Luxembourg |
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring the following safeguard is implemented;
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. How and Where Do We Store Your Data?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
9. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with the best experience when you browse our website and helps us to make improvements to our website. For detailed information of the cookies we use and the purposes for which we use them see our Cookie Policy https://connex.ai/cookie-policy/
10. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
Please contact Us for more details at compliance@connexone.co.uk
11. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at compliance@connexone.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).
12. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.