Background:

ConnexAI understands that your privacy is important to you and that you care about how your personal data is used and shared online. We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law. We are committed to protecting and respecting your Privacy whilst remaining compliant with the General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

This website is not intended for children and we do not knowingly collect data relating to children. By visiting https://connex.ai/ you are accepting and consenting to the practices described in this policy.

1. Definitions and Interpretation
   
   

In this Policy, the following terms shall have the following meanings:

“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:identity data includes first name and last name contact data includes home address, email address and telephone numberprofile data includes your username and passwordtechnical data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site

“We/Us/Our” “Our Site”“Our Services”means ConnexAI, a limited company registered in England under company number 8814633 whose registered office is at Bauhaus, 27 Quay St, Manchester M3 3GYwww.connex.ai and www.connexone.co.za and any other website we use to provide the Services.Those omnichannel communication and customer management solutions as made available by us from time to time’.

2. Information About Us

1. Our Site is owned and operated by ConnexAI a limited company registered in England under company number 8814633 whose registered office is at Bauhaus, 27 Quay St, Manchester M3 3GY
   
   

2. Our VAT number is 198 9086 36
   
   

3. Our Data Protection Officer is Bethany Longthorne and can be contacted by email at compliance@connexone.co.za by telephone on 0333 344 2435 or by post at Compliance, Connex, Bauhaus, 27 Quay St, Manchester M3 3GY
   
   

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit

4. Your Rights

1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

   1. The right to be informed about Our collection and use of personal data;

   2. The right of access to the personal data we hold about you (see section 8);

   3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);

   4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9);

   5. The right to restrict (i.e. prevent) the processing of your personal data;

   6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

   7. The right to object to Us using your personal data for particular purposes; and

   8. Rights with respect to automated decision-making and profiling.

2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (www.ico.org.uk).

3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

1. Direct Interactions; If you send Us an email, we may collect your name, your email address, and any other information which you choose to give Us.

2. We may also collect your name, email address, telephone number and any other information which you choose to give Us when you contact us via the contact form or Live Chat on our Site.

3. Cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customise your browsing experience and for analytics and metrics about our visitors both on this website and other media. Please see our cookie policy on our website for further details about the cookies we use, your rights, and their purposes.

6. How Do We Use Your Data?

1. If you contact Us via our Site or via email and We obtain your personal details, we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

   1. To reply to your email;

   2. To make contact over a telephone;

   3. to register you as a new customer (if you wish to become a customer)

   4. Where we need to perform the contract we are about to enter into or have entered into with you.

   5. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

   6. Where we need to comply with a legal obligation.

   7. To contact you regarding a job application submission via the Careers page.
      
      

If you wish to become a customer, we will store your personal data on Our accounting and operation service software to facilitate the engagement (performance of a contract).

If you do not wish to become a customer but you “opt-in” to receive directing marketing from Us in relation to Our services, new features, pricing or products, we will process your personal data based on your legitimate interest to do so.

1. Any personal data we do collect from you will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under GDPR at all times. For more details on security see section 7, below.

2. Any and all emails containing your personal data will be deleted no later than 12 months after submission

3. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
   
   

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can contact our Data Protection Officer at compliance@connexone.co.uk to make any changes on your marketing choices.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. Recipients of Personal Data

1. ConnexAI may be required to transfer the personal information provided by you to third parties in order to fulfil its contractual obligations. The following are categories of recipients that customer information could be transferred to;

• Data centres – to ensure your data is stored securely

• Helpdesk software – to allow us to manage customer contact

1. We cannot guarantee the secure transmission of your data through the internet which is submitted through our website; any transmission is done so at your own risk. Once we have received your information, we will use strict procedures and security features to protect your information.

 We may share your personal data with the parties set out below for the purposes set out in the table: