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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Discover Athena, Connex’s innovative AI designed to reshape customer engagement. Athena’s flagship features – AI Agent, AI Guru, AI Analytics, Automatic Speech Recognition & Text-To-Speech – redefine the possibilities of communication by enhancing internal processes and transforming interactions.
Increase in workforce productivity
Average increase in sales
Of our clients would recommend us
Increase in CSAT scores
Businesses can leverage AI Agent to automate repetitive tasks, handle both complex inbound and outbound enquiries, and provide instant, round-the-clock support across voice and digital channels. This not only frees up critical financial resources but also ensures a more efficient allocation of human agents. With advanced AI capabilities, the AI Agent fosters personalised interactions, reduces response times, and enhances overall customer satisfaction, enabling companies to maintain a personal touch without increasing workforce costs.
AI Guru is your revolutionary internal assistant, designed to streamline user communications and boost productivity. AI Guru transforms how teams operate when interacting with customers, offering instant access to practical knowledge, advanced conversational capabilities, and unparalleled support.
Streamline customer support with AI-transcribed analytics tailored to your business. By analysing voice and digital interactions, AI Analytics provides insights on sentiment, key phrases, and data capture, enabling informed decisions. Understand underlying issues to forecast support needs, optimise resources, and enhance efficiency. Integrating with ConnexAI modules, AI Analytics offers data-driven insights for refining strategies and improving decision-making and business processes.
Effortlessly train your AI Agent by providing them with contextual information sources and documentation, transforming them into knowledgeable and contextually aware team members.
With sophisticated linguistic programming tailored to your brand’s tone of voice, formality, and language requirements, Athena’s Text-to-Speech (TTS) and Speech-to-Text (STT) solutions seamlessly integrate with your business. By creating authentic AI voices that match or enhance your brand identity, Athena ensures consistent and engaging customer interactions.
Athena stays updated and adapted to new products, services, and customer needs more quickly than retraining a large workforce. This flexibility is crucial for interaction routing within businesses that needs to stay competitive and responsive to market changes.
We’re so confident your team and your customers will love our Athena solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
If you want to learn more about the details of how ConnexAI can help your business, please don’t hesitate to call or message us.
Shaping the Future of Customer Experience.
