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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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For Risetek Global, a pioneering technical entity within the parking and transportation industry, operational insights are the linchpin of their company. Spanning multiple states in the US and wanting to extend their footprint globally, Risetek’s operations demanded real-time insights to navigate the ever-evolving market terrain.
Turning to ConnexAI after encountering setbacks with previous CX providers, Risetek experienced a rapid transformation. With swift deployment, our platform ushered in a notable upsurge in lead generation, conversion rates, and agent efficacy, fortifying Risetek’s position as a leader in their field.
Discover how Risetek used the ConnexAI platform to:
“It’s exciting to know that we’re saving and to know that we’re providing quality services for our clients.” shares Tika Solis, Call Center Manager at Risetek Global. With Connex’s cutting-edge platform, Risetek not only experiences cost efficiencies but also elevates customer service standards to new heights.
Today, Risetek enjoys a comprehensive view of their campaigns and agent performance in real-time. This invaluable perspective empowers managers to swiftly identify challenges, discern market trends promptly, and iteratively refine customer engagement strategies for maximum impact. Utilising Connex’s intuitive CX tools, Risetek can adapt and optimise their approach with agility, ensuring sustained growth and customer satisfaction.
If you want to learn more about how ConnexAI is leading the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
