Industry
Telecommunications
Scale Customer Support and Sales with AI Agents
Industry
Telecoms
Scale Customer Support and Sales with AI Agents
Industry
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Industry
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Upgraded Service, Greater Impact
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages, and upgrades. Handle calls, chat, and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed by confirming outages and providing restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences, and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Upgraded Service, Greater Impact
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages, and upgrades. Handle calls, chat, and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed by confirming outages and providing restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences, and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Upgraded Service, Greater Impact
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages, and upgrades. Handle calls, chat, and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed by confirming outages and providing restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences, and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
AI That Keeps You Connected
AI That Keeps You Connected
Athena provisions new services instantly, can forecast customer issues before they happen and resolves billing or technical queries with natural dialogue, ensuring customers stay online and on your network.
Athena provisions new services instantly, can forecast customer issues before they happen and resolves billing or technical queries with natural dialogue, ensuring customers stay online and on your network.
AI Analytics
Surfaces insights on things like outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with immediate access to answers around policy, compliance, and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Responds instantly to billing enquiries, provides information around disruptions, and assists with FAQs across multiple channels, reducing strain on agents at peak times.
AI Voice
Enable natural, two-way conversations using advanced text-to-speech models with custom synthesised voices to reduce call drop-off rates and improve FCR.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
AI Analytics
Surfaces insights on things like outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with immediate access to answers around policy, compliance, and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Responds instantly to billing enquiries, provides information around disruptions, and assists with FAQs across multiple channels, reducing strain on agents at peak times.
AI Voice
Enable natural, two-way conversations using advanced text-to-speech models with custom synthesised voices to reduce call drop-off rates and improve FCR.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
AI Analytics
Surfaces insights on things like outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with immediate access to answers around policy, compliance, and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Responds instantly to billing enquiries, provides information around disruptions, and assists with FAQs across multiple channels, reducing strain on agents at peak times.
AI Voice
Enable natural, two-way conversations using advanced text-to-speech models with custom synthesised voices to reduce call drop-off rates and improve FCR.
ASR
Transcribes calls for auditing and training, improving service delivery and compliance.
AI-Powered Plan Management
Let customers explore, compare, and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades, and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage confirmation and automated troubleshooting tools. AI Agents can assist with updates for customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. AI Agent answers routine questions instantly, captures leads after-hours, and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare, and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades, and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage confirmation and automated troubleshooting tools. AI Agents can assist with updates for customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. AI Agent answers routine questions instantly, captures leads after-hours, and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare, and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades, and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage confirmation and automated troubleshooting tools. AI Agents can assist with updates for customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. AI Agent answers routine questions instantly, captures leads after-hours, and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
How do your AI products aid in compliance?
Will ConnexAI integrate with my CRM and booking systems?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
How do your AI products aid in compliance?
Will ConnexAI integrate with my CRM and booking systems?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Telecommunications FAQs
Can AI Agents handle complex telecom enquiries?
How does ConnexAI improve first-contact resolution?
How do your AI products aid in compliance?
Will ConnexAI integrate with my CRM and booking systems?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
