Industries
Telecommunications
Scale Customer Support and Sales with AI Agents
Industries
Telecoms
Scale Customer Support and Sales with AI Agents
Industries
Telecommunications
Scale Customer Support and Sales with Intelligent AI Agents
Upgraded Service, Greater Impact
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages, and upgrades. Handle calls, chat, and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed by confirming outages and providing restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences, and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Upgraded Service, Greater Impact
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages, and upgrades. Handle calls, chat, and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed by confirming outages and providing restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences, and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
Upgraded Service, Greater Impact
AI Agents built for telco environments help manage high volumes of customer enquiries across billing, account changes, service outages, and upgrades. Handle calls, chat, and email with speed and clarity in multiple languages.
Billing Queries
Instantly resolve billing questions and payment issues with always-on AI Agents.
Service Outage Updates
Keep customers informed by confirming outages and providing restoration timelines.
New Plan Enquiries
Recommend tailored plans and upsell services based on customer usage and preferences.
SIM Swap and Upgrades
Handle device upgrades and SIM replacements with secure, guided AI workflows.
First-Line Tech Support
Troubleshoot connectivity and device issues with guided diagnostics and live transfers.
Account Management
Enable customers to update account details, preferences, and passwords independently.
Support Overflow Handling
Automatically route high-volume or peak-time queries to digital agents with no wait.
Compliance and ID Verification
Automate KYC checks and consent flows with secure voice and chat authentication.
AI-Powered Plan Management
Let customers explore, compare, and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades, and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage confirmation and automated troubleshooting tools. AI Agents can assist with updates for customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. AI Agent answers routine questions instantly, captures leads after-hours, and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare, and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades, and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage confirmation and automated troubleshooting tools. AI Agents can assist with updates for customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. AI Agent answers routine questions instantly, captures leads after-hours, and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
AI-Powered Plan Management
Let customers explore, compare, and select service plans through intelligent, conversational flows. ConnexAI automates plan recommendations, upgrades, and add-ons across chat and voice. This reduces call times while increasing conversion opportunities.
Automated Outage Alerts and Diagnostics
Reduce strain on your contact centre with real-time outage confirmation and automated troubleshooting tools. AI Agents can assist with updates for customers as service resumes and can initiate diagnostics for broadband and mobile issues. This improves first-contact resolution and customer trust.
Always-On Customer Support
Deliver 24/7 support through conversational AI across web, phone, and mobile apps. AI Agent answers routine questions instantly, captures leads after-hours, and handles overflow without extra headcount. This helps you meet SLAs and scale without compromise.
Real Results at Enterprise Scale
Discover how leading organizations leverage our humanistic AI agents to automate complexity and unlock growth
"I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry."
Ezequiel Negron, Director of IT
View Client Story >
Deploy AI solutions, across any industry
A complete, 100% owned AI stack engineered to manage complex operations end-to-end
Real Results at Enterprise Scale
Discover how leading organizations leverage our humanistic AI agents to automate complexity and unlock growth
"I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry."
Ezequiel Negron, Director of IT
View Client Story >Deploy AI solutions, across any industry
Real Results at Enterprise Scale
Discover how leading organizations leverage our humanistic AI agents to automate complexity and unlock growth
"I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry."
Ezequiel Negron, Director of IT
View Client Story >Deploy AI solutions, across any industry
Enterprise Grade Security
SOC 2 Type 2
HIPAA
G-Cloud
ISO 22701
ISO 22301
ISO 9001
PCI DSS
Cyber Essentials
Data Privacy Week
POPI Act
Enterprise Grade Security
SOC 2 Type 2
HIPAA
G-Cloud
ISO 22701
ISO 22301
ISO 9001
PCI DSS
Cyber Essentials
Data Privacy Week
POPI Act
Enterprise Grade Security
SOC 2 Type 2
HIPAA
G-Cloud
ISO 22701
ISO 22301
ISO 9001
PCI DSS
Cyber Essentials
Data Privacy Week
POPI Act
Newsroom
Explore insights, trends, and ideas shaping the future of CX
ConnexAI Wins 'Speech-to-Text Solution of the Year' at the AI Breakthrough Awards
Press Releases
ConnexAI Wins ‘Best AI Agent Platform’ at the AI & Software Development Awards 2026
Press Releases
ConnexAI Named Among The Fastest-Growing Tech Companies in the North for Eighth Consecutive Year at Northern Tech Awards 2026
Press Releases
ConnexAI Shortlisted for Two Digital Technology Leaders Awards
Press Releases
Newsroom
Explore insights, trends, and ideas shaping the future of CX
ConnexAI Wins 'Speech-to-Text Solution of the Year' at the AI Breakthrough Awards
Press Releases
ConnexAI Wins ‘Best AI Agent Platform’ at the AI & Software Development Awards 2026
Press Releases
ConnexAI Named Among The Fastest-Growing Tech Companies in the North for Eighth Consecutive Year at Northern Tech Awards 2026
Press Releases
Newsroom
Explore insights, trends, and ideas shaping the future of CX
ConnexAI Wins 'Speech-to-Text Solution of the Year' at the AI Breakthrough Awards
Press Releases
ConnexAI Wins ‘Best AI Agent Platform’ at the AI & Software Development Awards 2026
Press Releases
ConnexAI Named Among The Fastest-Growing Tech Companies in the North for Eighth Consecutive Year at Northern Tech Awards 2026
Press Releases
ConnexAI Shortlisted for Two Digital Technology Leaders Awards
Press Releases
A New Age of Customer Service
Ready to start your AI journey? Book your demo today.
A New Age of Customer Service
Ready to start your AI journey? Book your demo today.
A New Age of Customer Service
Ready to start your AI journey? Book your demo today.