Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with contextually trained AI Gurus that provide immediate agent assistance.
Queue Management
Automatically update callers on wait times, queue position, and estimated callback windows.
Multi-Language Support
Build connection by engaging customers in their preferred language.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request automated callbacks, reducing queuing bottlenecks.
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with contextually trained AI Gurus that provide immediate agent assistance.
Queue Management
Automatically update callers on wait times, queue position, and estimated callback windows.
Multi-Language Support
Build connection by engaging customers in their preferred language.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request automated callbacks, reducing queuing bottlenecks.
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with contextually trained AI Gurus that provide immediate agent assistance.
Queue Management
Automatically update callers on wait times, queue position, and estimated callback windows.
Multi-Language Support
Build connection by engaging customers in their preferred language.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request automated callbacks, reducing queuing bottlenecks.
AI That Listens and Learns
AI That Listens and Learns
Athena redefines contact-centre efficiency by resolving routine queries instantly, guiding agents through complex cases, and coaching in real time. The result is faster call resolution, higher first-contact success, and happier customers.
Athena redefines contact-centre efficiency by resolving routine queries instantly, guiding agents through complex cases, and coaching in real time. The result is faster call resolution, higher first-contact success, and happier customers.
AI Analytics
Get instant visibility into call trends, agent performance and customer sentiment with intelligent dashboards.
AI Guru
Empower agents with real-time answers, recommended actions and workflow guidance based on customer intent.
AI Agent
Handle thousands of simultaneous calls and chats without delay, reducing pressure on agents during peak hours.
AI Voice
Enable natural, two-way conversations over the phone using advanced speech-to-text and text-to-speech models.
ASR
Accurately transcribe and tag calls for quality assurance, training, and compliance tracking.
AI Analytics
Get instant visibility into call trends, agent performance and customer sentiment with intelligent dashboards.
AI Guru
Empower agents with real-time answers, recommended actions and workflow guidance based on customer intent.
AI Agent
Handle thousands of simultaneous calls and chats without delay, reducing pressure on agents during peak hours.
AI Voice
Enable natural, two-way conversations over the phone using advanced speech-to-text and text-to-speech models.
ASR
Accurately transcribe and tag calls for quality assurance, training, and compliance tracking.
AI Analytics
Get instant visibility into call trends, agent performance, and customer sentiment with intelligent breakdowns.
AI Guru
Empower agents with timely answers, recommended actions, and workflow guidance based on customer intent.
AI Agent
Handle many simultaneous calls and chats without delay, reducing pressure on agents during peak hours.
AI Voice
Enable natural, two-way conversations using advanced text-to-speech models with custom synthesised voices.
ASR
Accurately transcribe and tag calls for quality assurance, training, and compliance tracking.
AI Analytics
Get instant visibility into call trends, agent performance, and customer sentiment with intelligent breakdowns.
AI Guru
Empower agents with timely answers, recommended actions, and workflow guidance based on customer intent.
AI Agent
Handle many simultaneous calls and chats without delay, reducing pressure on agents during peak hours.
AI Voice
Enable natural, two-way conversations using advanced text-to-speech models with custom synthesised voices.
ASR
Accurately transcribe and tag calls for quality assurance, training, and compliance tracking.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows, and accurate answers during live calls. Athena can boost agent efficacy by handling onboarding and offering faster answers to queries. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside of business hours using AI Agents that handle enquiries with authenticity and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points, and service gaps. Use AI insights to coach agents, ultimately increasing first-call resolution and improving customer satisfaction. Advanced analytics also help you make data-driven decisions quickly and accurately.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows, and accurate answers during live calls. Athena can boost agent efficacy by handling onboarding and offering faster answers to queries. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside of business hours using AI Agents that handle enquiries with authenticity and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points, and service gaps. Use AI insights to coach agents, ultimately increasing first-call resolution and improving customer satisfaction. Advanced analytics also help you make data-driven decisions quickly and accurately.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows, and accurate answers during live calls. Athena can boost agent efficacy by handling onboarding and offering faster answers to queries. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside of business hours using AI Agents that handle enquiries with authenticity and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points, and service gaps. Use AI insights to coach agents, ultimately increasing first-call resolution and improving customer satisfaction. Advanced analytics also help you make data-driven decisions quickly and accurately.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Call Centre FAQs
How can AI Agent speed up sales processes?
Can AI integrate with our CRM and ticketing tools?
How does ASR improve quality assurance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Call Centre FAQs
How can AI Agent speed up sales processes?
Can AI integrate with our CRM and ticketing tools?
How does ASR improve quality assurance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Call Centre FAQs
How can AI Agent speed up sales processes?
Can AI integrate with our CRM and ticketing tools?
How does ASR improve quality assurance?
Can we customise workflows?
How does AI Analytics help manage operational procedures?
Will ConnexAI products reduce operational costs?
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
