Key Responsibilities

• Onboard new starters with devices and software using our standard build process

• Maintain the internal asset register

• Manage users and permissions via Active Directory and Group Policy

• Monitor internal systems including antivirus, WSUS, and third-party updates

• Troubleshoot hardware/software issues and coordinate with vendors as needed

• Configure and support VPN access for remote users

• Set up and maintain VLANs to ensure correct network segmentation

• Support and maintain virtual environments

• Identify opportunities to improve internal IT processes

• Act as an escalation point within the Infrastructure team

• Champion a culture of IT security, reliability, and user-first service

What you’ll bring

• Confident in supporting end users across varied technical skill levels

• Proactive, adaptable, and solutions-focused

• Comfortable managing multiple tasks and priorities at once

• Keen to grow your role alongside the business

• Microsoft MTA / MCSA / MCSP (required)

• Experience managing virtual environments

What we offer

With offices across five continents, ConnexAI is one of the UK’s fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You’ll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.