Main responsibilities

• Day-to-day client and staff interaction

• Communicate with all departments to ensure deadlines are met

• Working closely with the operations, project management and technical services teams

• Identify trends and assess opportunities to improve processes and execution

• Support team members and internal colleagues with ADHOC requests

• Innovating & following operational processes

• Seeing out Operational tasks from start to finish

• Keeping real-time spreadsheets updated and accurate

• Working on project management tools such as Trello and Zendesk to ensure operational processes are followed by multiple teams

• Drafting of documents, including welcome packs and agreements

Competencies

• Good administrative skills

• Ability to stay on top of spreadsheets with the use of Excel

• Understanding of reporting

• Excellent communication skills, both internally and externally, to build relationships

• Good time management skills

• Collaboration and teamwork skills

• Organised individual with a strong eye for detail

• Computer Literate

Attributes

• Be ready to take the next step in your career - experience in an Operations/Onboarding role preferred

• Be a good communicator and build strong stakeholder relationships – they need to enjoy working with you too

• Be self-driven and proactive and display a high degree of personal accountability