Tag: CX

5 Common Contact Centre Fears + How Agents can overcome them

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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How Contact Centres can reduce Churn Rate

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Why your outbound CX campaigns aren’t working (and how to improve them)

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)

How you can support flexible working with the right tech

Posted on by Sean Fielding

Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]

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