Government and Nonprofit Solutions

Be there when it matters most

Provide seamless, 24/7 human care and support

Ensure to be there for your community members, no matter when, how, or where they reach out. Be available across all channels, reduce wait times, improve caller experience, and reach your donors on any channel, all while staying fully compliant with financial and data regulations.

100% uptime: anytime, anywhere

Reliable support

See how Connex aided TAPS, an American nonprofit organisation that specialises in providing support to veterans and the families of fallen soldiers, to:

  • Increase visibility and offer personalised, human, immediate assistance.
  • Set up a 24/7 national survivor helpline in two weeks.
  • Maintain 100% uptime.

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Why choose Connex

24/7 Support

24/7 Support

Provide unparalleled support with reliable AI customer tools

Increase Trust

Increase Trust

Increase community trust and loyalty with satisfying CX processes

Analyse Calls

Analyse Calls

Discover what callers care about with AI keyphrase reports

Athena AI

Human connections powered by AI insights

  • Spot words or phrases associated with successful and unsuccessful outcomes. 
  • Ensure every interaction ends successfully with AI sentiment analysis.
  • Free up your advisors from menial tasks so they can focus on support.

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“The team at Connex understands what we do, why we do it, why it matters, who our callers are, and why it means so much that they are able to reach out and find the support, the care, the comfort that they need, no matter when they place that call.”

Bonnie Carroll

Founder and CEO

Want to know more?

If you want to learn more about how Connex is captaining the customer service revolution, drop us a call or a message!

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