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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact centre needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses. […]
Read More… from Strengthening your business reputation through omnichannel
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field. […]
Read More… from 4 customer service agent frustrations that omnichannel can solve
There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone – you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on. […]
A complete checklist to ensure you select the perfect Customer Engagement Platform for your business.
The ConnexAI tech’perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.
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Read More… from 8 things to look out for when choosing a customer engagement platform
Shaping the Future of Customer Experience.
