Tag: contact centre ai

4 Ways AI Will Reshape Customer Service

Posted on by Guillermo Garcia

Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]

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AI innovation: the gamechanger for customer engagement

Posted on by Sean Fielding

It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]

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Contact Centre Automation – Why it’s easier than ever

Posted on by Sean Fielding

When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]

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3 reasons to embrace agent coaching tech in contact centres

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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