Dialler

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Connex Dialler

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Increase talk time up to

up to

300%

by using Connex

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Increase call volume

Predictive dialler

Powered by intelligent algorithms which can adapt to customer behaviour to maximise your connection volume through learned success.

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Who’s calling?

Voice Service

Enhance your customer service by intelligently routing calls to the agents most qualified for each enquiry.

Handle large volumes of transactions, enable self-service IVR and automatically log all interactions within your CRM for one seamless customer experience.

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Increase
ROI

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Boost
productivity

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Reduce
wait times

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Plus so much more…

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Speech Analysis

Speech analysis and call recording give real-time insight into customer satisfaction saving your business time and money.

Easily understand trends in customer conversations to ascertain customer satisfaction with positive/negative sentiment analysis, automated transcriptions, keyword analysis and IVR surveys to truly understand how your customers feel about your business.

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Manage the experience

Full visibility of agents

The Connex Platform gives your management team full visibility of agent productivity.
Easily see real-time data at a glance or set up custom reports for detailed insights.

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Reliable precision dialling

Accurately predict agent availability and reattempt records with
precision dial and alternate calling times.

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Intuitive call filters

Filter out unproductive calls, such as no answers, voicemails, engaged
and disconnected numbers for more accurate results.

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Proactive technology

Powerful data rules and algorithms ensure compliance and reduced wait times between
calls – making it easier to connect your teams to ready customers.

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Ensuring peace of mind

Preview Dial

As a contact centre manager, your priority is an efficient team who are busy making calls without compromised stress levels or customer satisfaction rates.

Connex Preview Dial utilises campaign optimisation features alongside optimum call pacing to provide agents with realistic
targets – ensuring they can perfectly balance call volumes
and premium customer service.

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Targetted calls

Click to dial

Provide agents with the luxury of making educated and informed calls. Connex allows agents to view previous interaction history and notes through intuitive CRM API integrations allowing them to make personal and targetted calls.

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Meet your KPI’s quicker

Gamify

Clever and fun gaming mechanics encourage your teams to hit their KPIs,
whether that’s “increase lead conversions” or “better customer service ratings”.
Connex Gamify features are flexible and innovative, helping your
agents to remain motivated and achieve your business goals.

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Real-time result

Full visibility of agent productivity

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Personalised motivation

Align employees with your long term strategy

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Reward performance

Incentivise your employees with targets

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Reduce churn

Increase staff
retention rate

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We know you’ll love it

Free trial?

We are so confident your team and your customers will love our omnichannel solution as well as the quick set up time, that we’re offering 1 month’s a free trial. – Give it a go!

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    Get in touch:

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