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Increase talk time up to
up to
300%
by using Connex
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Increase call volume
Predictive dialler
Powered by intelligent algorithms which can adapt to customer behaviour to maximise your connection volume through learned success.
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Who’s calling?
Voice Service
Enhance your customer service by intelligently routing calls to the agents most qualified for each enquiry.
Handle large volumes of transactions, enable self-service IVR and automatically log all interactions within your CRM for one seamless customer experience.
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Increase
ROI
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Boost
productivity
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Reduce
wait times
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Plus so much more…
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Speech Analysis
Speech analysis and call recording give real-time insight into customer satisfaction saving your business time and money.
Easily understand trends in customer conversations to ascertain customer satisfaction with positive/negative sentiment analysis, automated transcriptions, keyword analysis and IVR surveys to truly understand how your customers feel about your business.
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Manage the experience
Full visibility of agents
The ConnexAI Platform gives your management team full visibility of agent productivity.
Easily see real-time data at a glance or set up custom reports for detailed insights.
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Reliable precision dialling
Accurately predict agent availability and reattempt records with
precision dial and alternate calling times.
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Intuitive call filters
Filter out unproductive calls, such as no answers, voicemails, engaged
and disconnected numbers for more accurate results.
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Proactive technology
Powerful data rules and algorithms ensure compliance and reduced wait times between
calls – making it easier to connect your teams to ready customers.
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Ensuring peace of mind
Preview Dial
As a contact centre manager, your priority is an efficient team who are busy making calls without compromised stress levels or customer satisfaction rates.
ConnexAI Preview Dial utilises campaign optimisation features alongside optimum call pacing to provide agents with realistic
targets – ensuring they can perfectly balance call volumes
and premium customer service.
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Targetted calls
Click to dial
Provide agents with the luxury of making educated and informed calls. ConnexAI allows agents to view previous interaction history and notes through intuitive CRM API integrations allowing them to make personal and targetted calls.
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Meet your KPI’s quicker
Gamify
Clever and fun gaming mechanics encourage your teams to hit their KPIs,
whether that’s “increase lead conversions” or “better customer service ratings”.
ConnexAI Gamify features are flexible and innovative, helping your
agents to remain motivated and achieve your business goals.
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Real-time result
Full visibility of agent productivity
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Personalised motivation
Align employees with your long term strategy
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Reward performance
Incentivise your employees with targets
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Reduce churn
Increase staff
retention rate
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We know you’ll love it
Free trial?
We are so confident your team and your customers will love our omnichannel solution as well as the quick set up time, that we’re offering 1 month’s a free trial. – Give it a go!
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